The War Room
Discussion
Post

"Sorry Mr. Customer - This Is Above My Paygrade"

This phrase really grinds my gears.

When I hear this from someone, what I actually hear is them saying "I have no interest in increasing my own paygrade". This is such a cheap way out of a potential conflict.

Grow some balls and make it a part of your paygrade, then maybe you can increase your paygrade!!


Is it just me or do you agree?

πŸ’° Compensation
9
funcoupons
WR Officer
+11
up in Fiji, under paddy
You've heard salespeople tell prospects that something is above their paygrade?
SabertoothSales
Opinionated
+4
Southeast Regional Manager
I hear it from technicians quite frequently.Β 
The product and service I sell relies on technicians to install equipment and often times they decide something is "above their paygrade".
antiASKHOLE
Politicker
+8
Inside Sales Lead
I have, then shortly after that they found their way out of pay in general.Β 
funcoupons
WR Officer
+11
up in Fiji, under paddy
I've only heard this used as a joke..."I don't make the federal rules for insurance, that's above my paygrade," that kind of thing. I can't imagine using it in a serious discussion.
Show 1 more replies
Kinonez
Celebrated Contributor
+9
WR Enthusiast
The sky is the limit! It's all about the correct mindset in my opinon
AlphaCharlie
Politicker
+5
Account executive
Then get e better pay grade!!
SidFarkus
Politicker
+2
Corporate Sales Account Executive
I don’t specifically say β€œabove my pay grade,” but sometimes I use this to get more information out of a prospect when they’re asking for the world and I know they aren’t the final decision maker and I can create a bond over being middlemen. β€œYou have to get this approved from people above you who passed down a list of requirements, just like I have to make a case to get you x/y/z with finance/etc. What’s most important to getting the deal done and we can work on that together.” Usually gets them to tell me the one thing that’s actually needed to cross the finish line and grab a guarantee from them in the process, β€œif I do this can we expect a purchase?”
SabertoothSales
Opinionated
+4
Southeast Regional Manager
Now this puts a good spin on it, Well done !
CaneWolf
Politicker
+12
Call me what you want, just sign the damn contract
I say something's above my paygrade when it's an internal or partner conflict and I just want out of that discussion.
Oz
Ozz
Politicker
+6
Account Executive
It’s annoying and unprofessional. Should point them in the right direction instead of deflecting.
Beans
Politicker
+5
Account Executive
I don't overpromise if I'm unsure I can deliver.

I'll that back to leadership or the team etc etc is my go to.
AnchorPoint
Politicker
+8
Business Coach
That is a huge training issue and should not be tolerated.
4
Haggling as a Customer
Question
8
5
Doing some customer reconnaissance:
Question
8
3
Creepy Customer
Question
6