What would you do?
sharpshooter2
ANOTHER REP KEEPS WORKING IN MY TERRITORY AND TAKING DEALS!!
A Rep at your conpany is constantly working your territory..what so you do?
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Always try to resolve issues at the lowest level, document, and then move up the chain if needed. Be ready to show you've done what you can to resolve at your level first.
Don't burn bridges, either with the rep, your management or customers.
Don't burn bridges, either with the rep, your management or customers.
100% this. Don't go up unless you have to.
this doesn't strike me as a "resolve it yourself" situation, since in situations like this the person very often knows that they are poaching your accounts. this has to be resolved at a level where someone has authority to make the offending rep stop the behavior.
Thank you
Exactly what I did but sadly it didn't improve at all and kept happening over and over.
What was their justification?
Then time to get management involved. Or go hunt in his pond and see how he likes it.
Either way, if management won't resolve it then time to GTFO.
Either way, if management won't resolve it then time to GTFO.
Over and over?
Once - discussion
Twice - hey, dude, we talked about this
Three times - manager.
Once - discussion
Twice - hey, dude, we talked about this
Three times - manager.
I talked to him 3x about it and he said thing, I was here first. Management sided with him untimitely as they needed sales and they wanted the top dog to handle it.
Fuck that and fuck them
Time to polish the old resume
Time to polish the old resume
Exactly 100% yes! Started to look around and then was let go 2 weeks later. Coincidence?
Wait, so youโre already gone? I was going to tell you that if management wasnโt going to take care of things, then time to leave. Sounds like the problem resolved itself. Have you found something new?
No haven't found anything yet, but have had some great interviews. Have 2nd rounds later thus week with a few SaaS companies.
Good, that sounds promising. Youโre well away from that mess. Worst place I ever worked had reps taking deals from each other and management unwilling to do anything about it. Horrible place.
It made no sense to me why reps would do it, Market was down and people were getting desperate instead of staying honest.
Set them on fire.
Grim, but effective.
Lol
I'm a tattle tale. I'd go to my boss ASAP. In all likelihood it's impacting their numbers too.
And it definitely will if more time is spent by his reps protecting territory internally rather than actually focusing on the competition/winning deals.
He has the largest territory so not sure why he even cared about the smaller deals! He just wanted the biggest pipeline!! He also happens to be young so I have to tell myself what goes around comes around.
I tried to talk to him first as it's the adult thing to do and he was not willing to compromise at all. Was not a good feeling. ๐
a lot of things I'm all for resolving on my own. Stealing my deals though? absolutely not. Chances are they aren't doing it on accident. They know exactly what they're doing and just don't care. Take it to leadership and let them deal with it. Often times you can get a cut of the commission from anything they've closed in your territory this way. Plus it will be documented so if the other guy continues there can be more substantial punishment.
Something someone is doing on accident that harms you, handle yourself. Intentionally stealing money and customers from you? Get management involved.
Something someone is doing on accident that harms you, handle yourself. Intentionally stealing money and customers from you? Get management involved.
I definitely agree, I finally said something to Management and then 2 weeks later I'm gone. Time to move on!
I'd take it to the boss. This is why you have mngt.
Call him out like this on the next All Hands Meeting. <br><br> https://youtu.be/QqUIdJhjZZk
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Awesome video
Urg, this is irritating as fuck truth to be told. I get all triggered ๐ค . For the first 3 times, I try explaining and telling to the rep politely (or lack thereof). Then I escalate on the 4th go. like buzz off dude
I'm glad it's over frankly, moving onward and upward! ๐
Literally dealt with that yesterday and it seems this has been going on for quite some time on your end. If you can't resolve it at your level. I would reach out to your manager or if they are on a different team, have your manager reach out to their manager so that they are aware of the situation. Document everything!
Iโd kick his fucking ass and then tell sales operations, but thatโs just me
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In a perfect world, lord of war is totally correct. If you think that you can talk to the rep first, do so. But youโre ultimately going to be speaking with the manager
Yes so true.
Frankly, if you have a sales leader who's doing their job you shouldn't need to do anything. It's the responsibility of your boss to keep track of these things and if they are not protecting you and your territory it's a much larger issue than that one sales person stealing your deals.
I'd personally have the direct conversation with your peer and flag it to leadership if it's more than an oversight.
I'd personally have the direct conversation with your peer and flag it to leadership if it's more than an oversight.
This sounds like a leadership issue to me. If leadership in the organization is properly supporting and protecting the team these issues wouldn't be happening.
My advice, talk to your peer and figure out their perspective. If they know they are stealing your deals bubble it up to management. If management continues to turn a blind eye you need to find a new job.
My advice, talk to your peer and figure out their perspective. If they know they are stealing your deals bubble it up to management. If management continues to turn a blind eye you need to find a new job.
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