Rosie

Sales Director

Blackmail

Customer who agreed on buying a product from us 3 months ago is delaying to send the signature claiming "It's progressing" while actually they are indectly blackmailing so unless we do x y and z for them they are not committing legally. Something we can't do unless they commit because what they are asking for ia not even within our range of responsibility.

How do you handle customers that blackmail in theft mode?

📈 Closing

17 comments

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CuriousFox

WR Officer

🦊

You fire the prospect by pulling the offer. They don't own you.

DungeonsNDemos

Big Shot

Rolling 20's all day

I wouldn't want this person as a customer if they're already trying to pull this shit.

IndianaShep

Politicker

Director of Sales and Marketing

This is the answer. 100%

braintank

Politicker

Enterprise Account Executive

Unless this is a massive deal (e.g. 200%+ of your annual quota) tell them to pound sand. Have your boss write their boss a note saying you don't want to enter into a partnership with someone who does business that way.

Sunbunny31

Politicker

Sr Sales Executive 🐰

Bingo. This is where executive alignment can be beneficial. If your exec can get on the phone with theirs and cut right to the chase, it’s either going to work by straightening them out or cutting them loose. You will at least have exhausted all options.

TennisandSales

Politicker

Head Of Sales

ummm tell them to fuck off.

you do NOT want customers like this!

now as an AE it sucks because we generally dont care about "good customers".

but if i was the boss, id tell this company to get lost.

Mobi85

Politicker

Regional Sales Manager

Yea, I would tell them to kick rocks and GTFO. If they are pulling this BS right out the gate, just think of the nightmares you will be dealing with further down the road.

Kosta_Konfucius

Politicker

Sales Rep

Not worth the headache, if they are like this during the honeymoon stage, its only going to get worse

antiASKHOLE

Tycoon

Bravado's Resident Asshole

Yeah, that is NOT my ideal client. sounds like they just need to go elsewhere.

Fenderbaum

Politicker

Retired Choirboy🪕

The boss will have to put his/her two cents in on this...effectively telling them to piss off. Sooner or later that company will learn the hard way how to conduct themselves.

activity

Politicker

VP, Business Development

Cut off access with this customer. They will be more expensive than whatever revenue they potentially bring in. I've seen it too many times where an ultra needy customer takes up a ton of internal resources which makes the deal unprofitable in the long run.

Pachacuti

Politicker

They call me Daddy, Sales Daddy

As others have said - you need to line up your Exec to their Exec. This is above the pay grade of an AE.

You don't give enough details, but is your POC trying to negotiate after-the-fact in order to make them look better? They obviously know you're up against end-of-year pressures and so they want to squeeze you. Keep this in mind and use it against them.

Maximas

Tycoon

Senior Sales Executive

Manage the deal at your own terms ,if he needs it he needs it,if not pull the offer,once letting him feel this way he will know that you're in control , and would go for it with no blackmailing only if he truly wants it.

BlueJays2591

Politicker

Federal Business Dev Director

This is what you call a garbage person. Go over his head if possible or move on. Don't waste your time with this

ThatNewAE

Big Shot

Account Executive - Mid enterprise

These customers eventually become a pain in the arse during implementation and post that as well. I am very very vary of such customers, truth be told.
Desperate times, I understand. But you need to put your foot down and tell them you have processes as well - and this is your process.

Corpslovechild

Politicker

Inbound Sales Manager

Tell them price just went up 50% and pull the offer before they could even say no.

ramanathan_pillai

Sales co-ordinator

we need to explain in respecting manner, if it not works we need to face legally.

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Rosie

Blackmail

17 comments

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