SgtAE

Deal signed but implementation delays customer payments?

Hey team, curious to hear your thoughts on this one.

So I sell computer hardware, which installs onsite at the customers building.

Problem I'm facing right now is there's a heavy technical backlog in terms of integrating and installing our devices onto customer sites, and we don't start billing until installation and device is live.

An example deal is one I got approved and signed back in November, device still isn't live teams working on the integration.

It means that my commission isn't getting paid for maybe 1 qtr or more as customer isn't billed yet.

As integration and installation is technical, that's outta my hands

Anyone else face this issue before?

🦾 Hardware Tech

11 comments

Sort by:

jefe

Arsonist

🍁

Resource constraints - I've definitely experienced.

You have no control over this, unfortunately. You need to wait it out or move one.

It's a big reason why I left one job I really liked. It wasn't hardware, but we needed to do the dev work to get paid out on the professional services.

Founding BDR

Ahhh this is annoying

CuriousFox

WR Officer

🦊

I feel ya. Sucks not having any kind of control.

Justatitle

Big Shot

Account Executive

Not much you can do here, unless you learn to install and help with the backlog lol

pirate

Big Shot

🦜☠️ Account Executive

They should be paying if they signed. Implementation is no reason to delay paying.

Diablo

Politicker

Sr. AE

That’s unfortunate, nothing in your control except trying to expedite it. Is customer happy about this delay?

SgtAE

WR Officer

Delays mostly from their side. They have some server side infrastructure we need permissions to integrate through. Plus they have changed their requirements halfnway through implementation. Unfortunately our product is bespoke so every installation looks different

J.J.McLure

Politicker

Owner at *redacted*

ya, I worked for a company like that before too. Sucks but from the customer side it makes sense, I wouldn't want to be paying for something until it's implemented

punishedlad

Tycoon

Regional Partnership Manager

This is pretty standard, and good policy by your employer. I sure as hell wouldn't want to be paying for something I can't use yet.

Sunbunny31

Politicker

Sr Sales Executive 🐰

The fact that part of the delay is on the customer side is an issue, but not sure how you overcome that outside of perhaps they pay half invoice on signing and the rest once live.
That said, the real remedy is to keep selling so that one deal not paying doesn't hurt as much, if you like where you work and want to stay.

Armageddon

Opinionated

Enterprise Account Executive

Very frustrating. All you can do is over communicate to everyone. Make sure the customer is aware of status and make sure your business is aware of customer frustration

Bravado is a community of trusted sales professionals endorsed by their customers.

Products

The War Room Jobs Salary Guide Tech Sales U

Company

About Us How It Works Blog Bug Bounty

Contact

Press Careers

If you are hired as a contract sales rep by a Bravado customer, we may ask you to prove access to the employee email account provided to you by that customer. This data will be shared with customers to track your sales productivity; customers can use this data to confirm you meet the minimum activity requirements to pay out your ramp stipend and commission.

SgtAE

Deal signed but implementation delays customer payments?

11 comments

Related posts

Contract renewals

PO issued but no signed contract