Savages, I need some advice. I'm in a PoV right now where we are at the finish line and so close to a technical win, but a low level person with little technical competency recently "entered the chat" and is creating an unnecessary amount of noise. He is all over our support team demanding real time help and calls, DMing high level people at my company on LI asking for real time help and it has resulted in them reaching out to me to get control of the situation. I've raised the issue to my champion who said he would take care of it, but the problem persists after that conversation.
Have any of you been in the similar situation? I need to find a way to reign this guy in and establish some order / expectations on how to request help, but I also don't want to get in my own way so close to a tech win...
How would you all approach this situation? Thanks!