Be human, and say sorry for bringing up work on your time off. Send an email to get their OOO on when they return and put a calendar invite to call them. Make sure to make a joke out of it and be human.
oldcloser
Arsonist
4
๐
โ๏ธ this
CPTAmerica
Opinionated
2
President/CRO
Yes, so many reps forget to just be human on the phone.
Maximas
Tycoon
1
Senior Sales Executive
๐ฏ% agree.
poweredbycaffeine
WR Lieutenant
9
โ๏ธ
Two minds here:
1) Why did you pick up an unknown caller on your vacation? Their fault for engaging. 2) Humility goes both ways. @Kosta_Konfucius has the right idea.
notthelast
Good Citizen
2
Sales Development Rep
This is what got me over my cold call anxiety. They picked up the phone, to an unknown caller no less. If theyโre not interested in your offering thatโs cool, but they literally gave you permission to speak by picking up.
oldcloser
Arsonist
5
๐
I catch you at a bad time? Iโm in labor. Cool. Iโll hold.
kittychachas
Valued Contributor
4
VP/Director of Sales
People work hybrid or remote much more often now. Call their cell. I do. It works.
nolaydowns
Good Citizen
3
SAE
Call, reschedule if you must, and let feelings play no role in your process. ๐ซก
CuriousFox
WR Officer
3
๐ฆ
Look you didn't know what you didn't know. I choose not to call cell numbers until I get permission first btw ๐
StringerBell
Politicker
1
Account Executive
Truthfully, I feel quite uncomfortable about it. However, it seems like in zoominfo those are the only numbers people have and no direct numbers seem to work because of remote work. It seems to be the only thing that works from a calling POV.
AnchorPoint
Politicker
3
Business Coach
Hey... they chose to answer.
CadenceCombat
Tycoon
3
Account Executive
@Kosta_Konfucius has it right. If youโre cold calling cell phones, its always a risk but as long as youโre quick to apologize for the inconvenience, itโs never been an issue in my experience.
Cordray
Opinionated
2
Account Executive
If someone picks up they want to talk. Iโd treat each call the same until they tell you otherwise. If theyโre really pissed, just offer to call back in a week. EZPZ
Diablo
Politicker
1
Sr. AE
Itโs simple, if they tell you they are on a vacay, show empathy but ask when can you connect back. I generally donโt call the cell.
SoccerandSales
Big Shot
1
Account Executive
I mean they COULD always be on vacation, definitely a little messed up if you know they are on vacation, but if it an honest mistake, never had an issue after apologizing
Justatitle
Big Shot
1
Account Executive
all is fair in love and Revenue, if their on Vacay when you catch them then lean into it and make some sort of joke. "You're in Aruba, no way I'm here too, making cold calls I'll see you at Senor Frogs later tonight."
CPTAmerica
Opinionated
0
President/CRO
How are you supposed to know when they are on vacation?
pirate
Big Shot
0
๐ฆโ ๏ธ Account Executive
How would you know people are on vacation? Plus if they pick up it is on them.
19 comments