Help selling to our neighbors to the North…

As posted in a few other threads, I’m headed to a new startup to help build out their Canadian market. This is something that I did at my past company and had many learning along the way. Some of my primary learnings were:


  • They prefer working with partners/var
  • The sales cycle was around 30% slower for the product I was selling
  • References from peers are heavily valued, as well as industry specific case studies
  • Much more price conscious than US companies and always negotiating at the 11th hour
  • Love face to face (meetings and events)
  • Canadian focused webinars


The above may be said about ALL customers, but in my experiencing selling into Canada and the US, the above were more true for Canadian companies.


While I'm not starting for a few weeks, I have meeting with the GTM team to tell them what I need to make sure we’re ready to hit the ground running. Of course, there are tons of things I’ve picked up (little things that I can’t thing of off hand), but what are some of the must haves the community would ask for if they were in my shoes?


*Canada specific preferred*

👑 Sales Strategy
👥 Social Selling
📨 Marketing
10
SaaSguy
Tycoon
3
Account Executive
I work Canadian SMBS/non profits. I don't find that it's any different than selling to Americans in my experience. Don't write off your success because you imagine its harder to sell to Canadians- go in with high hopes and follow your normal process to execute. 
SlinginSoftware
Politicker
0
Account Executive
I'm not saying it's any harder, I'm just saying in my experience selling cyber security software, it was a different sales motion with Canadian companies. I was looking for some go-to market strategies that others had found success in...

But once again, that was just my experience!
CuriousFox
WR Officer
0
🦊
I am SO tagging you moving forward 💯
funcoupons
WR Officer
2
👑
So I'm Canadian but have never sold to the USA. Also not in SaaS so idk how helpful I can be to you but.

Do you know where in Canada you're going to be focused on? Canada is huge, and how business is done on the West Coast is going to be different from how it's done on the East Coast.
SlinginSoftware
Politicker
0
Account Executive
So when I said "building out Canada", I literally mean that I'm covering the entire country (this also happens to be my current territory as well)! Obviously I plan on focusing on GTA, Vancouver Quebec City and Montreal/Laval as thats where the majority of my business comes from currently. Ottawa is OK, but heavy in Fed Gov and the focus will be much more on commercial.

One of my first steps will be doing a huge salesforce audit at the new company to see if my thinking aligns with where they're actually doing business.
funcoupons
WR Officer
2
👑
Ok, cool.

So if you're selling to Montreal/Laval you're going to need to be able to speak French to get through to most prospects. This goes 10x for smaller cities in Quebec.

GTA is probably the most "American" area in Canada. They like to do business in a businesslike manner. Not usually ones for a bunch of small talk and rapport building. Any business in Toronto is getting a zillion calls for a zillion different products per week, so you need to have a strong, direct approach and messaging to get your foot in the door there.

Vancouver is a bit more laid back than the rest of the country, more easygoing. Big tech hub there. 

Some Canadians are price conscious, but the "looking for a bargain" mindset is usually coming from the prairie provinces - usually Sask and MB. Same with the requests for peer references. The smaller the city/town, the more they'll want references and name drops of other clients in the area, as well as face to face meetings. 
JustGonnaSendIt
Politicker
2
Burn Towns, Get Money
I have sold a few SaaS deals in Canada. Other comments to the effect of 'its a big country, there are regional differences' seem to be accurate.

More rural areas seem to be similar to selling in the US Central or South regions (think Alberta, rural Ontario), whereas the coastal cities seem to be similar to their American coastal counterparts (Vancouver similar to Seattle, etc...)

I have found that Canadians buying from Americans need a little more trust building. I've found that expressing sincere interest in  learning about regional / local attributes of the area of Canada you're selling into is a good way to build this trust. Kind of like a cultural exchange.

Also, consider the power of speaking French. Particularly in Quebec and other eastern provinces, knowing even rudimentary French can be a big trust builder as there is a reasonable proportion of people that prefer to speak French as their primary language.

I'm terrible at French, but with a Texas accent and a little effort into pronouncing names and greetings/salutations, it usually put smiles on some faces.

Some of my best times selling have been in Calgary and Toronto visiting local breweries, restaurants, and cultural sites with customers.

Also something important to consider if you're an American company selling into Canada is the exchange rate. It can impact pricing and changes more frequently than you think.

I've also found as OP stated, that Canadian companies strongly prefer references from OTHER Canadian companies. A reference from a US company is likely to hold less water.

Overall Canadians are great and some of my favorite people, both as customers and as friends outside of work.
SADNES5
Politicker
2
down voters are marketing spies
Regarding Quebec, one of my biggest customers is based there. Cold open the conversation with help from google translate, it will go a long way. Most people in Montreal speak fluent English too, as you're expanding out into Laval etc, the less Anglophones you'll encounter. The more french you attempt, the more respected you'll be. 

Being able to pronounce Montreal goes a long way as well... there is no hard T. Mon(g)re-all. 

Other regional things, Toronto is pronounced Turrono to locals. (established tech sector)
Vancouver - has a G in it for locals. Vangcouver. (established Tech sector)
Calgary - Calgree. You'll get made fun of for Cal,gary pronunciation. (Tech sector growing leaps from cheap housing and proximity to mtns, think Denver, but closer to the mountains)

Outside of the GTA, it's going to be relationship building as your driver. Face to face goes very far for regional folks, they feel special that you'd fly out to see them as flying intra Canada is plus cher (ploo share - very expensive). 
LordOfWar
Tycoon
1
Blow it up
Well now b'y why don'tcha grab a cup a Tim's and sit on the chesterfield for a wee minute and I'll give ya the scoop on selling to the buds, eh?

1- Its all aboot relationships. If I'm not wanting to go for a rip with ya then I surely ain't wanting to buy from you.

2- We love talking about the weather. It's always shit, but we always like to act like it's not that bad and that we had it much worse other times and places. Excuse us if we're late to the office after a bad snow, there's always a few goofs who don't put their winters on and slow the roads.

3- Never, ever call during Hockey Night in Canada.

4 - Avoid reminding us that you're American. If we forget we're likely to treat you like our own, even with your funny accents. The more you remind us, the more you look like a cockey tourist.

5 - We like visits in person like you said, but don't make a big deal aboot it. If anything, you can say you were in the area, we don't want you making a fuss and coming up just for our sake.

6 - Know that we have more cities than Toronto, Ottawa, Montreal and Vancouver. Yes, Moose Jaw and Regina are hilarious names, but we're tired of hearing aboot it.

7 - Price is often a sticking point yes, but only because everything from you costs 20-30% more thanks to our weak loonie. We're likely to buy from local suppliers to support the community, so a local office would help for sure.

8 - Good luck with the Quebecers unless you speak french. They almost all do speak english, but pretend not to.

9 - We have many accents, including regional and cultural. Our country is not so much a melting pot like the US, but more of a multicoloured quilt. Everyone is proud of their heritage and eager to share it.

10 - Respect the fact that your beer is weak, your syrup is fake and we have the better view of the falls. If you can come to terms with this then we'll get along.
jefe
Arsonist
0
🍁
The importance of number 10 is rarely understood...
jefe
Arsonist
0
🍁
There are a bunch of great comments/ideas already, but one thing I didn't notice is the reticence that many Canadian companies have to change.

I've worked the US and Canada in SaaS and many other things, and Canadian companies are often much less likely to jump ship from a supplier to a new one without a MASSIVE impetus to do so.

From what I've seen, if an American company isn't seeing ROI or the deliverables very quickly, they're much more likely to try something new compared to a Canadian company.

Maybe it's because we're nice? Not too sure, but deals do seem to be stickier up here. (Maybe it's the maple syrup?)
WheresMyPO
Opinionated
0
Biotech Sales Rep
A lot of great things have already been said but I’ll add that Canadians love supporting local/Canadian owned businesses. If you’re an American owned business try to leverage referrals from other Canadian customers you have closed.
Cyberjarre
Politicker
0
BDR
Enjoy these last two weeks and don’t worry about the lack of motivation! Do the right things, don’t drop the ball, and recharge before your next role starts
24
Members only

Selling to Dentists

Advice
41
8

Selling into the USA

Question
20
27
Members only

If anyone sees a white Jeep Cherokee rolling around the Boston area with this license plate make sure you honk ;)

Discussion
21