J.J.McLure profile picture
J.J.McLure profile picture

J.J.McLure

Owner at *redacted*

Politicker
Catalyst
Valued Contributor
+6

Let's talk CRMs

Hey savages,


Let's hear from you what you like/dislike about different CRM's you have used, your favorite features and what is a pain in the ass.


We are currently using Zendesk but as we grow we will be changing. Salesforce came up, are they the biggest because they're the best? I see a lot of memes about how long it takes to update, does it take longer than any other CRM or is it just making fun of the big guy?

๐Ÿค“ Sales Tech
๐Ÿ’ฝ CRM
18

42 comments

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antiASKHOLE
Tycoon
6
Bravado's Resident Asshole
What about a rolodex? I heard those are cutting-edge and organized.
J.J.McLure
Politicker
2
Owner at *redacted*
๐Ÿคฃ I've been wanting to get something to fidget with when I'm on a call, maybe it would be good for that?
HVACexpert
Politicker
2
sales engineer
on the plus side you dont need to worry about something saving or being connected to the internet.
braintank
Politicker
3
Enterprise Account Executive
Salesforce, end of story
J.J.McLure
Politicker
0
Owner at *redacted*
What does it do better?
Revenue_Rambo
Politicker
2
Director, Revenue Enablement
Pretty much everything
Revenue_Rambo
Politicker
1
Director, Revenue Enablement
From a BDM perspective you may find very little difference between solutions. The big value of SF over others is the back office function, reporting, integrations with other systems.

The equivalent discussion would be comparing QuickBooks to a NetSuite or Dynamics ERPs. You can do a lot of similar things in all of those systems, but the limitations of smaller systems can cripple your business down the road.
Phillip_J_Fry
Opinionated
0
Director of Revenue
At double the cost and double the headache.
lowhangersalesbanger
Executive
0
Director of Sales
I think it only does better if you have the developers to manage it for your team. For smaller companies I prefer Hubspot.
Revenue_Rambo
Politicker
0
Director, Revenue Enablement
For small companies I would totally recommend HubSpot. SF needs a dedicated admin no matter how big you are. However, at some point the business evolves and will outgrow the Hub. If that hyper growth is going to be 1-3 years just night the bullet and go with SF.
Sunbunny31
Politicker
0
Sr Sales Executive ๐Ÿฐ
It's what you see at major corporations.
BTQ
Politicker
3
Account Manager
Hubspot for smaller orgs.
Salesforce for big orgs. At least, that's what I hear
jefe
Arsonist
2
๐Ÿ
Right answer.
SFDC is way too much for so many orgs.
J.J.McLure
Politicker
1
Owner at *redacted*
I've used Hubspot and liked it. What makes Salesforce better for larger orgs?
BTQ
Politicker
2
Account Manager
I use hubspot too and I've never used SF. So idk what makes SF better but that's just what I hear on this app.
braintank
Politicker
2
Enterprise Account Executive
Reporting in hubspot sucks
Phillip_J_Fry
Opinionated
3
Director of Revenue
Reporting is rough, customization isn't as indepth, not as many integrations as SF. THere's companies that only exist because they are a SF addon.
Beans
Big Shot
1
Enterprise Account Executive
SF is king, but pipedrive is underrated for cash strapped orgs.
HVACexpert
Politicker
1
sales engineer
never heard of pipedrive
Beans
Big Shot
2
Enterprise Account Executive
Cheap startup style tool, it isn't pretty and doesn't have a mountain of integrations, but it will do everything you need to start.
Kosta_Konfucius
Politicker
1
Sales Rep
SFDC is the standard for a reason
CuriousFox
WR Officer
1
๐ŸฆŠ
SFDC. I haven't had to learn a new CRM in years.
CadenceCombat
Tycoon
1
Account Executive
We use pipedrive and I feel embarrassed to say that.
waterjugsales
Politicker
1
Account Executive @ Funemployed
Microsoft Dynamics.



















Kidding, but I have used it which is sad to say.
As others said HubSpot for startups - SFDC once the org is more mature and needs to really tailor it to their organization specifically.
ChumpChange
Politicker
1
Channel Manager
I've used three CRMs sand from what I've experienced... Salesforce practically talks to everything externally. So you can tie in marketing tech, lead gen tech, support tech, and enrichment tech all into the same CRM. But God Lord... is Salesforce expensive.

What CRM you should use honestly depends on how complex the current tech stack is and the deal cycles for the goods/services you sell.
wolfofmiami
Opinionated
0
๐Ÿบ
hubspot, ZOHO, Monday crm, for smaller orgs, big company with a lot of data SFDC
GDO
Politicker
0
BDM
Salesforce is awesome. After that itโ€™s odoo
GDO
Politicker
0
BDM
Salesforce is awesome. After that itโ€™s odoo
Diablo
Politicker
0
Sr. AE
For me salesforce is way better and I can organize my work greatly.
sales1206
Contributor
0
Senior Account Manager
Membrain CRM is pretty good.
ThatNewAE
Big Shot
0
Account Executive - Mid enterprise
My CRM is a shitshow. idiots ! IDK why they have a CRM in place when they still go by notion and excel sheets
AnchorPoint
Politicker
0
Business Coach
Membrian... best of the best.
Justatitle
Big Shot
0
Account Executive
SFDC is the dominant owner here, Hubspot may still offer a free CRM which I have heard good things about if you don't need a complex CRM. the thing about SFDC is that you need to have a really solid team to build it out for you for it to be a good system. I know nothing of how to do this.
0
Sr Account Executive
I learned to appreciate Hubspot after some time.
Worf
Politicker
0
SDR
I've played around with Pipedrive and thought it was pretty cool, the visuals, ease of use, and fields needed were all there, no real pain in the ass tbh.

Hubspot is the bread and butter, tried and true CRM that works.

Salesforce has always been the standard when it comes to companies in the growth stages and integrates with more things.
RandyLahey
Politicker
-1
Account Executive
Please use the search bar, there are hundreds of posts on this.
J.J.McLure
Politicker
0
Owner at *redacted*
I did, last one is from April. Lots of new names here since then so maybe there's some new perspectives too.
RandyLahey
Politicker
0
Account Executive
but how many new crms? How much do you think has changed since April?
J.J.McLure
Politicker
1
Owner at *redacted*
Not new CRMs, new people with new perspectives.
RandyLahey
Politicker
1
Account Executive
Right, that second sentence referred to that. It is the most over-posted, in my opinion, thread here. That and โ€œChatGPTโ€.

However - great gif selection.
J.J.McLure
Politicker
1
Owner at *redacted*
๐Ÿคฃ thanks
RandyLahey
Politicker
0
Account Executive
.

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