PissBoy

CSM

Went from laid off as an AE to CS and never been happier

UPDATE: first commish check is double what I expected. Getting paid on team goals is a game changer!

Title says it all. Was laid off in November from a very esteemed company with a high repvue score, decided I never wanted to be in an environment that dishonest and cutthroat again, took some time to recalibrate, and landed a job at a cybersecurity firm in Customer Succsess. Rose tinted glasses are still on but I am incredibly happy, feel supported, so much less stressed, and making roughly the same money.

🎯 Career Development

🔐 Cybersecurity

🏬 Enterprise Sales

41 comment

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TennisandSales

Politicker

Head Of Sales

less stress + Same money = good life!

good for you @PissBoy !

Filth

Politicker

Live Filthy or Die Clean

Good for you lol @PissBoy ... I can't even read your name without laughing. Christ. ok, keep it together... Though no one is pushing me out yet I've often thought of getting off the quota coaster and moving towards CS or even operations/support overall. I hope you found a great fit for the long run.

PissBoy

Valued Contributor

CSM

Lmao glad you enjoy it. What’s interesting is I still have a lot of earning and commission upside but none of the quota pressure. We are able to make a fair amount of money off of expansion deals and large renewals but the expectations on me are more focused on helping my clients rather than jam products down their throats. 10/10 recommend so far

CoffeeAndChaos

Member

Account Executive - SLED

I have been thinking the same recently .. a little more stability and less stress

jefe

Arsonist

🍁

Some around here might call this blasphemy, but it's the right move for many. Very different life, and that reduction in stress must be nice.

Glad you're enjoying it!

PissBoy

Valued Contributor

CSM

I’ve always sat on my ivory throne and judged CS but after some time off I realized that I was basing that judgement off of no actual facts. So far so good!

pirate

Big Shot

Account Executive

I love to judge CS but if you're ex AE you will have the midas touch and know how to grow, renew and expand

oldcloser

Arsonist

💀

Happy to hear this. Maybe with your new glasses you can change your handle to something more optimistic, like, I dunno, happypissboy.

PissBoy

Valued Contributor

CSM

no can do brother, live by the piss, die by the piss

oldcloser

Arsonist

💀

✊ respect

SaaSsy

Politicker

😂

jefe

Arsonist

🍁

I kinda like it as-is. That first piss of the night after a few drinks feels pretty damn good.

Justatitle

Big Shot

Account Executive

who cares about the title, happiness, and stress are worth about 40k in a trade. Glad to see you didn't have to take a paycut though

Sunbunny31

Politicker

Sr Sales Executive 🐰

Glad to hear it - and that you're able to leverage your sales skills still. Nicely done in the job hunt, and wishing you the best of luck in your role.

Pachacuti

Politicker

They call me Daddy, Sales Daddy

Happy for you. There is something to be said about not having a quota hanging over you monthly/quarterly/annually. Being in CS can limit your income but as long as you're happy - you do you!

ExtremeVibeChecker44

Arsonist

Inside Sales

The same money? Really?

PissBoy

Valued Contributor

CSM

Yes! Higher base, and like a 65/35 split between base and commission. In my current position there is potential to make more money than I did as an AE!

ExtremeVibeChecker44

Arsonist

Inside Sales

I'm getting absolutely blown out of the AE job hunt right now so this intrigues me. How did you explain the change in interviews? Congrats on that sweet sweet raise!

PissBoy

Valued Contributor

CSM

Honestly it seems like the world of CS is turning into a revenue generator instead of a cost center, so that sales experience goes along way in terms of what they’re looking for now. I just applied for as many CS positions as possible, DMed hiring managers, and i got lucky

Dlinius

Executive

Regional Director Sales

What is the commission based on? And what are your responsibilities in up/crosssells and renewals?

PissBoy

Valued Contributor

CSM

We have team goals that are all expansion and retention based, and then also get paid on any expansions over a certain threshold. So that could be additional licenses, addons, support plans etc. Responsibility wise just handling technical questions for customers and processing renewals/having renewal check in calls.

SportsSalesGuy

Tycoon

Enterprise Account Executive

very jealous!

SaaSsy

Politicker

Love this! Definitely a move I’ve been entertaining myself so glad to hear you’ve been happy and validated on that decision.

CuriousFox

WR Officer

🦊

HAAAAYYYY friend!

CuriousFox

WR Officer

🦊

your username is funny

PissBoy

Valued Contributor

CSM

Thanks 😉😉

emerge.life

Valued Contributor

Field Sales Development Executive

As long as you're happy! Stress can be a grind. Come back maybe?

PissBoy

Valued Contributor

CSM

Maybe one day but tbh i still have PTSD from my last hunting role

pirate

Big Shot

Account Executive

Happy for you well done on new role

DungeonsNDemos

Big Shot

Rolling 20's all day

Congrats on making the right move for your happiness! I’m curious as to how your old company has a high Repvue score while also being toxic.

PissBoy

Valued Contributor

CSM

great Q, one i used to ask myself constantly. It used to be known as a top tier sales org (during the pandemic) but since then at the SMB level virtually no one hits quota. I have no clue who they’re paying to cook the books over there but every quarter they seem to whip up crazy projections out of thin air

catsandcookies

Congrats! How did you find your CSM role? I've been at companies that had CSMs that don't have any commission potential and work crazy hours, way more stress than AEs just from work volume. How do you find a "good" CSM role like yours? TY

PissBoy

Valued Contributor

CSM

90% luck, 10% vetting companies and trying to have very honest and open interviews rather than me trying to “sell myself”

WillyTheShark

Opinionated

Sales Executive

Sometimes you have to take a step back to take two steps forward. Really glad to hear that you're enjoying this change!

I believe smart companies blend the AE and CS roles for everyone's benefit.

Enterprise Account Executive

Finding my self in a similar position, what should you look for to determine if the CS role has a sales component? I have been looking at AM roles as well but interested in CS when there is an expansion element.

PissBoy

Valued Contributor

CSM

Ask about expansion goals in interview process. Typically even the comp structure can give you hints into how much of the role is based on upselling. If you see a 60/40 split between base and full OTE that’s usually a great indicator of sales right there

KB_FarmerType

Opinionated

Strategic Sales

Very nice! It’s hard to find a good Enterprise Segment CS role that provides good landing ground for commercial focused person. Most of the time, CS people are thrown as throat to choke with hardly any support to make meaningful impact for customers in pain.

Very happy for you ! Good luck

wwwb2b

Executive

Tech & AI Advisor

in times like these, gotta love the higher base and none of the quota pressure

detectivegibbles

Politicker

Sales Director

Lets go! Congrats! Pat yourself on the back.

I_LOVE_WINE

Executive

Enterprise AE

I have been wanting to go down that path but have found this market to be difficult to navigate and get my foot in the door. CS is an area I would love to pivot to, I have been getting burnt out.