Challenging Internal Dynamics

Hi. I have previous experience working in sales where I did very well. I considered myself quite a good salesperson and one thing that helped to show that was the sheer number of referral clients I received. I left that position for a start up tech company (they have been around for much longer but this is a new division). The product seemed very interesting with a lucrative potential based on deal sizes (inaccurate info given to me) and the commission percentage. Sales have been absolutely dismal. They promoted me to Sales Lead and I had some interesting ideas for growth. However the customer feedback has been very poor, almost all of our demos have been returned without a desire to sign on, and we have received a lot of feedback on issues with the product from current clients. We have tried many different angles for sales but ultimately I believe the issue is the product itself. I am now in a position (I am the only one who has closed anything since January) where the deals I have closed are going out for implementation and issues just keep coming up. Ethically I feel awful selling something I know is wrought with issues. I have attempted to raise concerns with the owners however their tunnel vision of success being inevitable means they believe the issue is with the sales team and not the product and they disregard any negative feedback from clients. Am I right to GTFO?

✌️ Growing Pains
11
CPTAmerica
Opinionated
8
President/CRO
Unless you have equity it's time to go.

If you can sell a broken product think how well you will do selling a great one.

Update that resume!
evabeindiemil
Contributor
5
Sales Lead
No equity :)

Have been searching so I will keep on!
HVACexpert
Politicker
5
sales engineer
If leadership is not taking valuable customer feedback into actual consideration that is a major 🚨🚨

Polish up that resume boss.
Sunbunny31
Politicker
3
Sr Sales Executive 🐰
Yeah, I’ve never known ignoring honest customer feedback to be a winning strategy.
oldcloser
Arsonist
3
💀
Hop on that GTFO express. If the foo doesn’t shit, no reason to wear it. 😁
Filth
Politicker
2
Live Filthy or Die Clean
SO RIGHT TO GTFO. Nothing is worse than having to sell something with a smile on your face knowing the implementation and/or product is shit. If your org is not listening to you, who understands the clients needs and pain points of where you product needs to work right, they are going to keep doing what they are doing to push new revenue and not be concerned about the almost guaranteed churn. Not a sustainable model.

Look for the better opp, I'm sure you already started, but you know in your heart you can't do this. Good luck man, keep shouting internally but get an escape plan locked down.
Maximas
Tycoon
1
Senior Sales Executive
Jump ship DEFINITELY until they confess it themselves maybe one day!
That it's the PRODUCT and Nothing Else...
Pachacuti
Politicker
1
They call me Daddy, Sales Daddy
I would definitely look into leaving. Maybe where you came from? Or just start applying & networking.

If you don't believe in what you sell, eventually it will show and your performance will suffer.
pirate
Big Shot
0
🦜☠️ Account Executive
What industry? I think in tech sometimes I just know the solution and other vendors have problems so no company is perfect.
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