Currently, I work for a small start up and recently we have had a lot of canceled meetings. When we schedule a new business meeting we send out an automated email. This email is very clunky and asks for 3 documents which are not that easy to get and takes them some time to do.
I pitched to partners today that we need a new email template because ours is outdated, they agreed with me and now I'm in charge of designing a new one.
My first thought was of ditching asking them for anything because they already took the meeting and instead of asking them to fill out a short survey. This way if they reply to the email we can receive more data on their pain points and we would also have a better idea if they are going to show up or not.
Has anyone else seen success with this or have any other ideas that would help?
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