I run into it pretty regularly and typically go the route of, "no problem! I'll call you back another time" and they seem agreeable.
Wondering what the rest of you guys do.
How do you handle "I'm in another meeting" when on a cold call?
16
It's kind of case by case, it's up to you to figure it out based on their tone.
If they care I like to say: "Ok no worries, I was calling because XYZ. Is that worth giving you a call back at 2pm later today?"
If they care I like to say: "Ok no worries, I was calling because XYZ. Is that worth giving you a call back at 2pm later today?"
Solid. Set the expectation and keep it same day.
Agree with this! The main point being that you set a time for later in the day to give them a ring back
Yes, make them commit to a rescheduled call/meeting
This was going to be my answer. Get a next step
99% of the time this is what you should use
Oh what’s it about?
You might face a lot of hostility with this one tho. Use with precaution
"I am a sucker for unnecessary meetings! Give me the juice, what's Katy saying?"
“How’d you know Katie was running it?”
Well the restraining order prevents me from contacting her directly, which is why I’m calling you instead.
Set a time. Great, I’ll call you back at x:00 tomorrow, does that work?
That excuse has always driven me crazy. If that other "meeting" (assuming its a real meeting and not 2 guys just hanging out) is so important, WTF did you answer my call? I don't get it.
As far as handling it - if I can I tell them "I was asked to give you a call so when can I call back?". Results in 30-40% pick up at the given time.
As far as handling it - if I can I tell them "I was asked to give you a call so when can I call back?". Results in 30-40% pick up at the given time.
Sometimes if they're a dick and they're lower level I'll act stupid and say "Oh...but you picked up the phone...and you're in a meeting? Why would you do that?"
Depends on how rushed they are (they answered the phone so the other meeting must not be too important) but I like to tell them I'll be less than 1 minute, ask if they've heard of our company (they haven't) give them a 10 second value prop/who we are and ask if I can send them some info in an email. They'll almost always say yes and then I tell them I'll follow up with them and get their thoughts, when is a good time. Sometimes they'll give a time, sometimes they won't and I just say I'll keep trying.
Call back I would say sometimes they answer because they are expecting another call
First - Keep in mind that they answered anyway... likely that meeting is not critical, or they don't have a significant part to play in it.
Usually I directly ask - Can you talk for 2 minutes? I'm calling you to set up a meeting about X. Would date/time or date/time work?
If they don't have the time to talk right then, then I ask when is best to call them back about it AND ACTUALLY CALL BACK AT THAT TIME. In fact, I usually send a meeting invitation for that time that says Justgonnasentit to call Prospect about X.
Either way, you set the meeting. If they hustle you off the phone, immediately send an email with a subject like "Called during your meeting" and explain quickly that you want to set up a call about X, offering 2 dates, 2 times.
Usually I directly ask - Can you talk for 2 minutes? I'm calling you to set up a meeting about X. Would date/time or date/time work?
If they don't have the time to talk right then, then I ask when is best to call them back about it AND ACTUALLY CALL BACK AT THAT TIME. In fact, I usually send a meeting invitation for that time that says Justgonnasentit to call Prospect about X.
Either way, you set the meeting. If they hustle you off the phone, immediately send an email with a subject like "Called during your meeting" and explain quickly that you want to set up a call about X, offering 2 dates, 2 times.
100% read the room situation but if you are feeling frisky you can say:
"Awesome you mind if you put me on speaker for everyone?"
At worst, get a callback window where they aren't busy.
"Awesome you mind if you put me on speaker for everyone?"
At worst, get a callback window where they aren't busy.
It’s a lie, they wouldn’t have picked up.
I typically note their concern, move much more quickly and try to set next steps.
I typically note their concern, move much more quickly and try to set next steps.
Its all been said, but agree with asking if a call back at a certain time later that day works for them had yielded the best results. Keep it as a cold call though, no calendar invite
I find anytime I say, no worries ill send an invite for X time later, does that work? They just dont show
I find anytime I say, no worries ill send an invite for X time later, does that work? They just dont show
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