avocadobegood

MM Account Executive

Valued Contributor

Acclaimed Answer

how mad should i be?

finance director got mad at me for asking after a delayed commission from mid Q2 (we are paid EOM of first invoicing, which was june in this case) and i was told to apologize. she neglected to tell me that the invoice was sent out late and i learned this from my manager today who said it clearly assuming that i knew.

dollar amount in question is about 20k pre tax.

how mad should i be?

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30 comments

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1nbatopshotfan

Politicker

12

Sales

You work to get paid, when pay doesn’t show, you get to ask questions.

CaneWolf

Politicker

7

Call me what you want, just sign the damn contract

The Finance Director can stfu. You didn't screw this up. Finance did. I think you get very annoyed don't let this ruin your week.

SaaSsy

Politicker

6

AE

10/10 mad! I used to work for a company that regularly messed up like this. Your job is to sell, not manage invoices so the company needs to get it together, you shouldn’t be penalized.

avocadobegood

Valued Contributor

0

MM Account Executive

yeh.

DungeonsNDemos

Big Shot

4

Rolling 20's all day

Is this how large most of your deals are? Just wondering what your normal process is to know when finance gets payment.
If I had 20k waiting for me I would be checking twice a week lol

avocadobegood

Valued Contributor

0

MM Account Executive

startup land. system changes and lack of visibility in some infrastructure. i'm not gonna complain about a month or two to payment so long as it happens in quarter (we're about an $80k ASP here) just so long as you don't leave me in the dark about what / why. visibility is all i want.

RampagingDog

Politicker

4

Recruitment Consultant

FULL TILT all the time. They won't be late again.

avocadobegood

Valued Contributor

1

MM Account Executive

yeah funnily enough the comp showed up in my account this morning without so much as a whisper. starting fires does get things done, that much is certain.

Mr.Pickles

Arsonist

3

Sr. Customer Success Manager

This is not on you savage - I work for the money, not for the love of arts... you can actually escalate this because of the miscommunication.

avocadobegood

Valued Contributor

0

MM Account Executive

apprecaite it

Mr.Pickles

Arsonist

0

Sr. Customer Success Manager

keep your cool and stay awesome.

figjam

Opinionated

2

Enterprise Sales Executive

Making sure I understand this correctly: you were told to apologize for asking a question? A normal question that anyone would ask when they aren’t paid on time

avocadobegood

Valued Contributor

0

MM Account Executive

yeah very defensive finance dept. startups.

deathbysales

Politicker

2

Vice President, Sales

Fuck them…. Have them go hire a sales rep who does not care about getting paid and let them see how that works out for the company.

why is this a hard concept…. Sales people love money if they didn’t they would be in marketing.

avocadobegood

Valued Contributor

1

MM Account Executive

facts

alecabral

Arsonist

1

Director - Digital Sales Transformation

Well, I’d rather ask at what and/or whom should you be mad at? I mean it looks like someone forgot to tell you, or is there a mechanism through which you are expected to know that didn’t work? Also, did you ask or rather demand?

DungeonsNDemos

Big Shot

0

Rolling 20's all day

Yeah that's what I'm wondering. What system are they using now to know what happens when?

alecabral

Arsonist

0

Director - Digital Sales Transformation

Absolutely

avocadobegood

Valued Contributor

0

MM Account Executive

agree completely here / could have added more context. we use quota path which is a great tool but i don't think we've fully figured out how to use it here. only visibility i had was "earned" which showed the dollar amount but "approved" was on $0 as they hadn't paid the invoice deposit yet (i signed the comp plan no complaints on that is what it is).

the issue was i had no visibility into why it was approved and when slacking the finance director the best answer i got over 4 interactions over the course of july was "they haven't answered my email" ... come to find out the invoice was sent out late, found that out from my manager who clearly thought that i knew.

so yeah was just asking for visibility basically was my complaint, i can wait for $ just tell me why!!

alecabral

Arsonist

1

Director - Digital Sales Transformation

Thanks for that, it helps. I think overall you just followed the rules and when something looked different, you asked what's wrong here. I can't see anything bad there, just a finance director over reacting. The explanation was very clear and if they had just told you that after the 1st email you sent, everyone would be less frustrated!

FromaBlankPerspective

Politicker

1

District Manager

Very.

avocadobegood

Valued Contributor

0

MM Account Executive

gang

sales7

Politicker

0

Commercial Product Enablement

I would not be apologising for her not doing her job on time

avocadobegood

Valued Contributor

0

MM Account Executive

i was a little agressive but yeah is what it is u gotta play the corporate game sometimes.

Bittersweet0326

Politicker

0

Digital Business Associate

Mad.
Mad.
Mad.
That's BS. You were asked to apologize LOL wowwwww

UserNotFound

Politicker

0

Account Executive

What?! It's your money, you have a right to understand when it'll be paid out. Your finance director needs to quit displacing her BS on you. Obviously that's some projecting-type-bullshit.

SalesSage

Valued Contributor

0

National Account Manager

I had this happen recently, not exactly the same but basically someone didn't do their end in finance and then i had to wait 2 months for the $$... I think you have every right to question. I also in those moments want to look at the finance dip who screws up and say your turn to get paid commission and I will take your salary, let's see how you like my lack of action on your part.

YoursTruly

Politicker

0

Account Executive (SaaS)

Honestly, it depends how you approached her or how she inferred your email if sent. It’s easy to say in hindsight or in wr that you kindly asked for your check like an orphan asks for more soup but if she thought you were being a dick about it, you probably were.

slaydie

Big Shot

0

Account Executive

sounds like a lack of communication on their part. You are in the right for asking questions

GDO

Politicker

0

BDM

Her fault so am her problem. Be mad and guilt her. Next time you need something bring it up

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