Let It Go

Recently, I had a customer with whom I had demo'd and implemented custom configs in their POC. They eventually told the team that our product was too expensive and that they found a competitor who offered a better solution. We spent some time negotiating and conversed about business value etc but they insisted that the cheaper solution fitted their needs and if we couldn't meet their budget we wouldn't be considered.


A year later they reached back out, and long story short we signed them to a two year deal. What stories do you all have about gambling a potential sale only to get it later?

๐Ÿ‘‘ Sales Strategy
โ˜๏ธ Software Tech
9
CuriousFox
WR Officer
10
๐ŸฆŠ
They always come back man.
InQ5WeTrust
Arsonist
3
No marketing, mayo isn't an MQL
manifesting that boomerang destiny.ย 
jefe
Arsonist
1
๐Ÿ
Never heard this turn of phrase but it's amazing.

*tips hat*
CaneWolf
Politicker
7
Call me what you want, just sign the damn contract
This happens all.of.the.time in the services world.
Diablo
Politicker
4
Sr. AE
Have many similar to this where prospect went with competitors for cheap price only to realise that "to be ideal solution" wasn't doing any good for them in terms of products, support etc.

I always try to create additional value we provide post sales i.e. support, free training and updates etc. so prospect knows before hand even if he decides to walk away.
Sunbunny31
Politicker
2
Sr Sales Executive ๐Ÿฐ
And that's why they come back when they realize it was a mistake to listen to procurement.
WomenWantMeFishFearMe
Politicker
2
AM
In tobacco thatโ€™s super common tbh
buckets1
Politicker
2
AE
Not necessarily getting them back but when I was in our SMB segment I had quite a large install base of customers.ย  We are the leader and most expensive solution in the space and my smallest customers were of course the ones that always wanted to have extensive negotiations on their renewals.ย  Complete waste of time that could have been spent working with my larger customers.ย  6 months in I implemented a new strategy and would just get them on the phone and calmly sayย  "Hey -- I want to level with you.ย  If price is your main consideration, we're not going to be the best fit moving forward."ย  9 times out of 10 they would just sign the initial quote I had sent.ย  Made up for the 1 in 10 I'd lose by getting uplift on the other renewals.
bonez
Politicker
0
Account Executive
I think like 30% of my pipeline were former โ€œnoโ€™sโ€ coming back to me. This is why I always leave the conversation on a positive note and genuinely wish people the best. Has paid off quite well.
cw95
Politicker
0
Sales Development Lead
I've had prospects email me out the blue from 3 years ago...tell me about a long cycle! You just never know!
12

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