Have an issue with a client. Relatively low deal value for our group(55kacv 165K TCV) We prefer to keep it on our paper. They, a much larger company, 10-12bn in revenue compared to our 2bn, would prefer theirs. A sticking point for us is that their contract is almost 70 pages for SaaS vendors. Ours is 12 to speed business.
I’ve asked them a few times to revert to ours and they aren’t budging, and neither is my legal. Any advice on how to save the deal and not walk away?