Maximas

Senior Sales Executive

Rude customer willing to purchase

How would you deal with a customer who constantly uses the F word with no reason, yelling frequently during the call and keep cutting you off but you know that eventually he would sign up for your deal?

🐱 Off-Topic

28 comments

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LordOfWar

Tycoon

Blow it up

I sell to the military, so the language and attitude are common.

Just suck it up and get the sale. Better yet, match their style and show them you're not a pushover.

Kosta_Konfucius

Politicker

Sales Rep

Great advice!

Maximas

Tycoon

Senior Sales Executive

Thanks for sharing.

Maximas

Tycoon

Senior Sales Executive

Thanks for sharing.

SaaSsy

Politicker

You need more money not more friends.

CuriousFox

WR Officer

🦊

I know that's right 🔥

LordOfWar

Tycoon

Blow it up

Sales words to live by

Maximas

Tycoon

-2

Senior Sales Executive

Yeah.

Maximas

Tycoon

Senior Sales Executive

I see.

Maximas

Tycoon

-2

Senior Sales Executive

Right.

Rallier

Politicker

SDR Manager and Consultant

I will sell to them if they pay. I'll let them feel like they win. No big deal to me

Maximas

Tycoon

Senior Sales Executive

Thanks for sharing.

UserNotFound

Politicker

Account Executive

I usually just take that as license to act the same way- it could be some socially awkward attempt at building rapport. That said, my history is selling into IT teams mostly- where socially awkward is the default.

Maximas

Tycoon

-1

Senior Sales Executive

Thanks for sharing.

Diablo

Politicker

Sr. AE

It’s annoying but I entertain everyone as far as I know they will buy - I haven’t had many nuts like this one though. If you cannot tolerate it, you can let the prospect know nicely - I am sure they will understand.

Maximas

Tycoon

Senior Sales Executive

Thanks for the tip.

Sunbunny31

Politicker

Sr Sales Executive 🐰

I haven't dealt with someone like that for a long time, but I suspect it might be more common in SMB.

There are several ways to approach this. If it's a product, and it's likely to be the last time you interact with this customer, take the money and run. Nobody deserves that cash more than the abused rep.

If it's a service, is this the kind of customer you want to deal with on a frequent basis? Is this the kind of customer who will aggravate your customer service reps? Is the potential problems associated with this customer worth the money they spend?

Now, if he's just a cusser and enthusiastic without necessarily being abusive, just has waaaay too much energy, no social skills, and a potty mouth, no problem. If he's an abusive swearing jerk, you might want to hang up on him and refuse to do business with him.

Maximas

Tycoon

Senior Sales Executive

Thanks for sharing.

Coastal_crusher

Politicker

Sales Director

Yeah I’d kindly make my voice heard - cutting someone off isn’t good communication and doesn’t lead to a healthy partnership. Let them know you have ideas tou want to talk about that you’re sure they’d love to hear!

Maximas

Tycoon

Senior Sales Executive

Thanks for the tip.

IndianaShep

Politicker

Director of Sales and Marketing

50/50. How important is the deal and what is the size of the opp. When you log off at night you may be able to compartmentalize but you also have a finite amount of time on earth. That calculation will be different for different folks, but all of us will have a breaking point.

Someone said something profoundly insensitive in a call with my project team (that I was on) about suicide. My team member recently lost someone in their family and are actively grieving. I cancelled the contract that day, forgoing thousands of dollars of commish through December.

I know that the whole "big kid pants" attitude will prevail here, but your life is what you make of it. Your choice.

Coastal_crusher

Politicker

Sales Director

OR they really like you and are very comfortable around you haha

Maximas

Tycoon

Senior Sales Executive

Lol.

nomdeguerre

Executive

Account executive

Smile, nod, agree then go cash your commission check.

Maximas

Tycoon

Senior Sales Executive

Good one.

eyris

Fire Starter

Business Development Intern

Ask yourself if it’s worth it?

ThatNewAE

Big Shot

Account Executive - Mid enterprise

I would sell.
And i would never speak to this customer again.
But I would also make sure I am making sure it doesn't churn.

Why wouldn't I sell just because that person is rude ? The bitch I am, I'd rather want to oversell and smirk. (I wouldn't tho, chill).

jefe

Arsonist

🍁

At my last company, we had to work closely with them for custom development. That kind of behaviour would be a DQ.

If it's pure SaaS, probably best just to suck it up/match their energy.

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Maximas

Rude customer willing to purchase

28 comments

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