Maximas

Senior Sales Executive

Sales Outsourcing

Hey Fam,

As You may know that many US companies have their Sales accounts handled via outsourcing companies based outside the country just like India,Philippines,etc...

So do you think it's better for their business or even more efficient when it comes to meeting targets, close rate and revenues or even better sales strategies to count on the outsourcing corporations rather than the insourcing ones?

And any other reasons you may think of besides the low labor cost , or something else that made them getting their businesses outside!

Waiting for your Thoughts.

Appreciate it,

🐱 Off-Topic

🧢 Sales Management

13 comments

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poweredbycaffeine

WR Lieutenant

☕️

Outsourcing your entire sales org is a mistake. Want to outsource your inbound lead qualification or research and lead gen? Might be a good move. Maybe outsource a new vertical exploration project so it doesn’t drain your main sales team of valuable time? Sure.

I never take calls from outsourcing companies. The cost of training, lack of human control, and the sheer distance is not worth the hassle or the money.

CuriousFox

WR Officer

🦊

And the clients that are angered by it when they call in for help. Add that to the mix.

GDO

Politicker

BDM

exactly!

nomdeguerre

Executive

Account executive

I have never seen it work well.

Pachacuti

Politicker

They call me Daddy, Sales Daddy

Are you talking about the management of current accounts? Off shire Outsourcing level 1 customer service is very common. CS escalations often get pushed back to the US.

I don’t think any companies outsource all there real sales efforts off shore.

ZVRK

Politicker

Enterprise Account Executive

I guess it depends on the type of product you’re selling and to whom. What I’m selling (enterprise grade HR SaaS), would be a disaster to outsource..

RandyLahey

Politicker

Account Executive

Seems like a mistake, but why are you asking this? Is this something your current company is considering?

DungeonsNDemos

Big Shot

Rolling 20's all day

If you outsource your sales you're probably in for a bad time. Unless it's just reading a script, which anyone can do to make a transactional one-call sale, then you most likely will find it's not worth it.

Diablo

Politicker

Sr. AE

I have only seen customer service and upsells being done by them outsourced and for consumer products. Not sure if I saw any b2b doing this.

TennisandSales

Politicker

Head Of Sales

does it benefit the BUYER in anyway to out source sales? No.
so i think its a terrible idea.

GingerBarbarian

Opinionated

Lead Sales

Outsourcing is big for 2 major reasons.

1) Low Cost
2) No training

Do not overestimate the cost of the 2nd. We all know how shitty most managers are at coaching based on how poorly trained so many salespeople are these days.
This is why I see AI become the new "outsourcing company". The cost is virtually non-existent. While the results will be sub-par, the cost/benefit will be impossible for many companies to ignore.

AnchorPoint

Politicker

Business Coach

Outsourcing is hard to scale with increased margins.

Kosta_Konfucius

Politicker

Sales Rep

For some roles yes, however most roles wont be outsourced

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Maximas

Sales Outsourcing

13 comments

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