Silence is golden.

Often enough, I witness SDRs and AEs get uncomfortable in the silence and awkwardness of dead air in conversations.


Silence and dead air is where your prospect, customer, and colleague really thinks. This is a time of contemplation and a bit of chess moves towards your next actions. You should have your goal for the meeting decided beforehand. Often, in the notes of the meeting or email so they know as well so you don't blindside them.


Let your dead air marinate a bit. Revel in it and learn to be comfortable in it. If you feel like it's gone on too long (say ~15-20 seconds or so), then ask a strategic question that pushes the puck forward. Keep it decisive rather than open ended. Give people a choice. Open-ended questions allow for escapes.


Also, my favorite dead air, is if they look distracted, just stop talking.

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18
Pachacuti
Politicker
6
They call me Daddy, Sales Daddy
2 ears, 1 mouth - use them proportionally.
poweredbycaffeine
WR Lieutenant
6
โ˜•๏ธ
I remember on my first ever closing call, my manager held the mute button on my phone to shut me up and let the prospect work through the final decision before saying yes. From then on I challenged myself to see how long I could be silent on a call after a big ask.
antiASKHOLE
Tycoon
4
Bravado's Resident Asshole
That was me my first time being on a call with my boss. he just put it on mute and said "the first person to talk will lose this battle" Thank God we were on the phone and not in person at that time.
poweredbycaffeine
WR Lieutenant
4
โ˜•๏ธ
In-person is the great variable. How can I stare a hole through your soul so that youโ€™ll shut up?
fuzzy
Notable Contributor
1
CMO (Chief Meme Officer)
Press their mute button.
poweredbycaffeine
WR Lieutenant
4
โ˜•๏ธ
Thatโ€™s an HR meeting that I shall not risk.
punishedlad
Tycoon
2
Regional Partnership Manager
Pregnant pauses during in person conversations physically hurt my soul, but they're so necessary some times.
Sunbunny31
Politicker
4
Sr Sales Executive ๐Ÿฐ
Really good point. Being comfortable with silence is a good tactic. I've gotten more information by not rushing in to fill a gap than I would have otherwise.
CuriousFox
WR Officer
1
๐ŸฆŠ
๐Ÿฅ‚
SaaSguy
Tycoon
4
Account Executive
"First to talk loses" is what my old VP said after you ask a closing question
GingerBarbarian
Opinionated
3
Lead Sales
One of my favorite exercises was to stare at co-workers when they say something stupid. Odds are you won't have to wait long.
When they say something stupid, just stare at them. Don't respond. Let them realize what they said wrong and then just nod. I have gone as long as 13 minutes.
Kosta_Konfucius
Politicker
1
Sales Rep
13 min of eye contact without speaking is insanely impressive
GingerBarbarian
Opinionated
1
Lead Sales
I have very little shame. They end up turning away.
detectivegibbles
Politicker
2
Sales Director
Love that last line.
punishedlad
Tycoon
2
Regional Partnership Manager
My org trains people to incorporate VERY pregnant pauses into our demos and sales conversations. Used to make me uncomfortable, but then I saw the results. It makes the prospect WAY more uncomfortable than it does you, and has produced a lot of positive results during our conversations.
WheelofCheese
Opinionated
1
Sales Executive
Couldnโ€™t agree more! Most often, a prospect will feel the need to fill the silence and often times with something positive/valuable. Silence can be the difference between winning a deal or simply talking your way out of it. Took me a while to figure this out. Furthermore, if youโ€™re not a blabbermouth (e.g. team meeting setting), when you DO have something to say, other people actually listen. Almost as if it MUST be something golden youโ€™re offering. Caveatโ€” when you DO open your mouth, make sure itโ€™s something of value.
Sunbunny31
Politicker
1
Sr Sales Executive ๐Ÿฐ
It's almost as if this applies to online forums as well.
Maximas
Tycoon
1
Senior Sales Executive
Wow, that was the best thing I've heard about dead air so far that converts it from being that bad to a blessing you can use to rearrange your tactics๐Ÿ‘Œ
Justatitle
Big Shot
0
Account Executive
but duct tape is silver...
GDO
Politicker
0
BDM
Yes, just shut your mouth! The first deal I closed my manager said: just ask and then shut up :D It worked.Also prospects fill the silence and they do this by giving you info.
19

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23