CYSCharlie

International Sales Executive

Text or Call or Email

The leads that we get in our firm come as just emails and numbers, they have shown some interest in the products but I am not sure what should be the best approach.

An e-mail, a call, or a text, most of the sales department of my office is based on inside sales but mine is an entirely new field and I can't exactly use the old approach as it wasn't very efficent.

*I can't change the entry field to get the company name or socials.

best approach

Attached poll

E-mail Call Text - Whatsapp Text - i message

*Voting in this poll no longer yields commission.

👑 Sales Strategy

🤷‍♂ Poll

🧠 Advice

47 comments

Sort by:

FinanceEngineer

Politicker

Sr Director, sales and partnerships

I would combo email and call. Either give them a call and if they don’t pick up (or even if they do) send an email. Or send an email and try calling if you don’t hear back. Just assume there are filters of some kind so you might not be able to get through. Also, leave a message!

Filth

Politicker

Live Filthy or Die Clean

YES "POWER PACK" that shit. Old trainer slang but it works. call & VM, email, and drop a calendar invite as well (reference their outreach and your attempt to connect in the meat of the invite).

CYSCharlie

Contributor

International Sales Executive

Thanks!

CYSCharlie

Contributor

International Sales Executive

Is it necessary to start at a call as I think it may come as too desperate? I was also going to do a similar combo but with text and call.

FinanceEngineer

Politicker

Sr Director, sales and partnerships

Nope, you can start with an email. Texting might be a little difficult, but depends on your target. I take texts less seriously, but that just be me. I usually text after I have built up a relationship with someone.

CYSCharlie

Contributor

International Sales Executive

I made a typo xd! I meant email and text. Ya, texts can be taken a little less seriously.

sketchysales

Politicker

Sales Manager

Call is best. Email first and you risk being out qualified. I dont want to assume but if you are anything like I was in the past, you are maybe a bit anxious about calling. Dont be. Just do it.

Diablo

Politicker

Sr. AE

Mix of call emails linkedin

CYSCharlie

Contributor

International Sales Executive

Any toolsfor finding the LinkedIn page of clients

Diablo

Politicker

Sr. AE

You can integrate linkedin with almost all tools including Zoominfo, Salesforce, Saleslot etc etc

CYSCharlie

Contributor

International Sales Executive

Thanks!

CuriousFox

WR Officer

🦊

Call then follow up with an email.

CYSCharlie

Contributor

International Sales Executive

what about text?

CuriousFox

WR Officer

🦊

Personally I feel that is a violation unless I've been given permission to text and have some kind of relationship built.

CYSCharlie

Contributor

International Sales Executive

Thanks for your views! I will surely keep it in mind

CRAG112

Valued Contributor

Account Executive

I really don't understand this concept.

Literally everyone has a cell phone. They are the standard. They are used to do pretty much everything and anything.

Making it a personal thing just makes no sense.

CYSCharlie

Contributor

International Sales Executive

Sarcastic? Wouldn't reaching their cell make the interaction smoother?

oldcloser

Arsonist

💀

People have a preferred method of communication. You won't know what it is until you've reached them on one of them. Answer? All 3.

CYSCharlie

Contributor

International Sales Executive

I was planning a text and email process, I will add calls to it too.

HVACexpert

Politicker

sales engineer

I would put texts last IMO. As @Diablo said, call and email and LinkedIn

CYSCharlie

Contributor

International Sales Executive

Any reason for not using texts? Ya, I added that to my to-do.

braintank

Politicker

Enterprise Account Executive

Most people don't like cold texts.

Assume you're selling b2b

CYSCharlie

Contributor

International Sales Executive

Wait i thought b2b would prefer cold texts, why though?

braintank

Politicker

Enterprise Account Executive

In my opinion it crosses a social boundary. Think about the other cold texts you receive, are any of them valuable?

HVACexpert

Politicker

sales engineer

Exactly IMO texts are informal, and people will be wary of getting text messages from people they don’t know. You also must realize their phone number listed could be personal and if you text that they might not be too happy.

CYSCharlie

Contributor

International Sales Executive

At times, Though ya they are mostly unvaluable.

CYSCharlie

Contributor

International Sales Executive

Thanks! I will keep that in mind.

js2458

Politicker

Enterprise SDR

As people stated, all three. But, certain circumstances where one is better than another. If you want to get ahold of someone while they are at an event - texting is by far the best. Was setting up meetings for SHRM recently and everyone was responding to their text. Would say calling is usually pretty good if you’re selling to people in sales - they seem to respect you more as they went thru the same grind.

CYSCharlie

Contributor

International Sales Executive

Thanks! What about emails is there a circumstance when they are preferred or are theyjust the average option?

js2458

Politicker

Enterprise SDR

Feel like they are really good at engaging qualified prospects…phones will likely be the best way to get demos but not the best at weeding out the unqualified in my experience.

CYSCharlie

Contributor

International Sales Executive

That makes sense!! Thanks for your insight

Beans

Big Shot

Enterprise Account Executive

The phone is your best tool, easy.

CYSCharlie

Contributor

International Sales Executive

If I couldn't make a directcall then?

BTQ

Politicker

Account Manager

1. Phone call
2. Email
3. LInkedIN
4. Sending Smoke signals
5. cold texting

With all the phishing scams out there I feel like its only good to text if you got permissions to do so.

CYSCharlie

Contributor

International Sales Executive

Can you explain smoke signals? I agree, with the rest of the list

BTQ

Politicker

Account Manager

Haha it's a joke - the native Americans used to communicate to each other using campfires and making smoke signals.

AnchorPoint

Politicker

Business Coach

The phone is STILL your best friend if you cannot be face to face.

CYSCharlie

Contributor

International Sales Executive

What if I can't reach the cell?

Justatitle

Big Shot

Account Executive

If calling them saves me from having to bang out emails I will make calls 10 times out of 10.

CYSCharlie

Contributor

International Sales Executive

it would be 10x10 faster too

Maximas

Tycoon

Senior Sales Executive

Calls come first then emails to follow,as Texting sounds more spammy to me!

CYSCharlie

Contributor

International Sales Executive

Why tho ain't text iswhat we all do?

CRAG112

Valued Contributor

Account Executive

I would shoot them an email letting them know I received their inquiry (I always list exactly what their inquiry was verbatim). And that I will be reaching out to them via phone. But feel free to schedule a time with me via email as well if that works, along with a potential agenda. Here's a link below.

Then I call them.
And I will text them letting them know the abridged version of what I said in the email.

If they aren't interested that's not my problem. It's my problem to qualify. One channel may not be enough.

CYSCharlie

Contributor

International Sales Executive

That's a brilliant approach I will integrate parts of it with my approach fs!!

Sunbunny31

Politicker

Sr Sales Executive 🐰

I put email, but only because there wasn't a "do both email and call" option. Call, most likely leave a voice mail, but tell them you'll send an email as well and to watch for it.

CYSCharlie

Contributor

International Sales Executive

Thanks! That may actually work out.

sketchysales

Politicker

Sales Manager

Always call first. Then follow up with an email. If no answer, voicemail and an email then with a follow up phone call.

Bravado is a community of trusted sales professionals endorsed by their customers.

Products

The War Room Jobs Salary Guide Tech Sales U

Company

About Us How It Works Blog Bug Bounty

Contact

Press Careers

If you are hired as a contract sales rep by a Bravado customer, we may ask you to prove access to the employee email account provided to you by that customer. This data will be shared with customers to track your sales productivity; customers can use this data to confirm you meet the minimum activity requirements to pay out your ramp stipend and commission.

CYSCharlie

Text or Call or Email

best approach

47 comments

Related posts

Email Missteps

E-Mail Teardown

Email