Marnel14
What type of customer feedback is most valuable?
What type of customer feedback is most valuable?
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Interesting question, but the answer is tied to context. As in, WHEN are you getting this feedback?
Agreed that all 4 are important! I did vote product specific because this also helps me figure out their pain points. If they're asking for the product to do certain things, I can usually tell where they're currently lacking
All of the above.
All of the above 4 me ,Product specific is the most!
Hearing from customers is the biggest one for me. If people are buying your product, thatโs the best way to make improvements
Is this post implementation of your product or during the discovery?
Everyone's mileage may vary.
For several years now, I have worked with companies bringing new technology to the market. Pain points & product specific are tied for #1. If the product isn't meeting the needs of the market, then nothing else matters.
For several years now, I have worked with companies bringing new technology to the market. Pain points & product specific are tied for #1. If the product isn't meeting the needs of the market, then nothing else matters.
Itโs all and depends which phase of sales process you are in. Everything is finally tied up with revenue.
not sure what you mean
Need some more context on what you are selling - SaaS, or something else?
Personally, I'm leaning toward product specific as that may have the most uses outside of the sales team.
Personally, I'm leaning toward product specific as that may have the most uses outside of the sales team.
Nowadays it's all about keeping the customer happy, so I choose customer experience.
Product feedback is pretty critical because I can then see if there is a workaround or not. and if there's a consistent theme then do we need to build the product.
I think 1. experience 2. general pain points 3. product specific 4. Pricing
E) all of the above. Although some feedback might be better based on context, timing, etc. any feedback from a customer is always valuable. Either formal or informal.
depends on what you want the feedback for....you need to add more details in your posts homie.
Customer experience trumps everything else in pretty much every industry imo.
All of the above.
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