U
U

UncleHoho

Account Executive

Good Citizen
Fire Starter
Contributor
+1

“All Parties have signed”

It's the bottom of the ninth inning.The deal has been verbally agreed to. DocuSign has been sent. Invoice has been sent. 

You get the email "All Parties have signed"

then....

crickets...

PO not received.

what do you do to nudge payment along?
🧠 Advice
👨‍❤️‍💋‍👨 Customer Care
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9

15 comments

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Pachacuti
Politicker
7
They call me Daddy, Sales Daddy
Drop a brief note to your primary contact. Keep it very simple.
UncleHoho
Good Citizen
3
Account Executive
Example?
Pachacuti
Politicker
4
They call me Daddy, Sales Daddy
Hi ____, anything holding this up?
Thanks, _____

Short, simple, to the point. They know there’s only 1 reason you’d be reaching out.
oldcloser
Arsonist
4
💀
“Excited to launch/build/implement/ but haven’t seen payment, need wire instructions?”
Filth
Politicker
3
Live Filthy or Die Clean
Yeah you can use your controller/accounting team as a bad guy or reason for the follow up so it's not you being greedy or needy, just a point of process.
UncleHoho
Good Citizen
2
Account Executive
Yeah - I’ve used this before. “Got the contract, thanks! Checked with accounting and they haven’t seen payment come through yet. Should I have them resend invoice?”
Filth
Politicker
0
Live Filthy or Die Clean
classic for a reason!
Gasty
Notable Contributor
3
War Room Community Manager
"Dear Bobby,

I appreciate the timely completion of the agreement.

We have yet to receive the Purchase Order though. It's a critical step to proceed with the fulfillment of our services.

Are you against sending the PO today?"
SoccerandSales
Big Shot
1
Account Executive
The are you against questions are classic
Diablo
Politicker
1
Sr. AE
How many people are you talking to - just 1?
UncleHoho
Good Citizen
1
Account Executive
Yes - just one. Not a huge org
Maximas
Tycoon
0
Senior Sales Executive
As been suggested by most try to send em to verify the reason behind the delay or to let em send it again if it wasn't sent in the firs place.
If the Invoice option couldn't be fulfilled,changing MOP to a CC instead,would that be an option!!
FinanceEngineer
Politicker
0
Sr Director, sales and partnerships
I had this happen in the past. You have to ask where you submit the contract to have the PO issued. In larger corps, it is a process. In smaller, you should add a PO number field to the order sheet to auto-gen.
Justatitle
Big Shot
0
Account Executive
Accounts payable, please hold.
ZVRK
Politicker
0
Enterprise Account Executive
Get your finance team to follow up maybe? Has worked for me.

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