The War Room
An angry but engaged client or a disengaged client?
Would love to hear some stories too!
Angry but Engaged
*Voting in this poll no longer yields commission.
🏰 War Stories
Deepak Chopra of Sales
With angry but engaged, you can fix the problem. With disengaged, you have no control.
As a sales rep, you ALWAYS want control
Chief Revenue Officer
Some of my personal, and my teams best clients and long term relationships have stemmed from that client being pissed off about something. Its funny, that if you can showcase that you actually give a F about fixing whatever perceived issue they have, and not just say "reach out to our support team" (and dealing with 1000 shitty "ticket") responses - an angry customer can become a case study customer very quickly.
Head of Growth
I mean, disengaged but happy? Sure, that sounds totally fine to me. Usually angry clients take up a ton of your time whereas if someone is just happily humming along, that's a dream client.
Senior Account Executive
Angry but engaged. This way I can diffuse the situation while presenting a solution.
At least you can talk things out with angry but engaged...
Like everyone else has said, angry but engaged would be my preference.
CEO - Overheard_Sales
Gotta love good engagement
If they're angry, you actually have an opportunity to build even more credibility if you help resolve something. Not sure if you know the Lexus story but long story short they had a really early recall and instead of hiding it they went into full customer service mode and called each owner, sent mechanics to fix the issue washed the car ect and it actually turned out to be a big win because of how they handled it and people were talking about the world class service.
This is all if the angry is a result from your product or service not meeting expectation- if they're just angry to be angry then fuck um!
angry and engaged is way better. you actually have the opportunity to solve an issue and build trust and a long term partnership.
Best email to get a client back onboard who has been ghosting you?
How do you all handle a situation where a prospect has a contract approved and is ready for signature, but one of their family members just passed away? Want to be extremely sensitive to the situation...feel there's never a "right" time to reach out and never want to be salesy...
Company messed up on event, prospects are angry at me
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