"Baited and Switched" by our Sales Policy Team

Hello Fellow Sales Professionals (Savages),

I work for a large enterprise software company. I was fortunate to perform at a high enough to earn a promotion from MM to Enterprise.

I have been having an amazing year and the timing of the promotion was during a time I had some renewal opportunities with uplift that I was working to close. I was concerned that I may lose out on the commission on these deals with the move mid-year so I looked to my Sales Policy Team for guidance.

I outlined my concerns and they informed me (in writing) that as long as the deals closed while I was still in my current role I would get paid accordingly. I was able to get all of the deals signed on September 29th 2021 before I officially moved on 10/1/2021. They both had a start date of 10/31/2021.

Fast forward to last week when my Xactly was not updating, I am now being told that because I do not cover the specific product set in my new role that I sold in these deals I will not be compensated. (nor will any other AE) This is because the orders "activated" while I was in my new role. This is a pretty substantial commission check which is why I am here looking for guidance. This is the "policy".

The compensation team is very firm on the "policy" and does not care that I was misguided by the sales policy team when I inquired about this. I filed an HR ticket today and am waiting to hear back. I did flag this with my manager and he basically stated the obvious but said I had a "good case".

Ask: has anyone else dealt with situations like this and could they provide insight on how they handled it? I understand I am in a compromised spot but would appreciate feedback or ideas on how I can still receive this commission check ahead of the holiday's. People to talk to, talking points, etc. are all appreciated.