Discovery call gone bad

The prospect was not engaged at all and butted heads during a discovery call with my rep and ended up messaging me after asking me to be removed off the list and was very angry. What is a good way to respond to that? Fellow savages what would you do next? I literally just sat there like a deer in headlights on camera the whole time.

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10
CuriousFox
WR Officer
3
🦊
Express empathy and grace. Also be fast with your recap/follow up.

Also it kinda sounds like there needs to be training on active listening and social cues since y'all were on video.
inboundsalesrep
Politicker
0
SDR
That is exactly what I did and to be honest my reps title is higher than a rep and tends to think his way is always right 
CuriousFox
WR Officer
2
🦊
Time for a correction 😉
detectivegibbles
Politicker
2
Sales Director
Send a follow up vidyard video slingin double birds. JOKING - I love the line of “while we strive for perfection, we’re certainly flawed and always welcoming of insight for improvement. We’re here to serve your business and hope to resume conversations when the time comes”
Chep
WR Officer
2
Bitcoin Adoption Specialist
Sometimes I wish someone would make a youtube video montage featuring sales calls gone wrong and that I could watch it to make myself feel better, but obviously I don't think that will ever happen as who in their right mind would release the footage of them botching a sales call
youKNOW
Politicker
1
Sales Manager
Not sure what the process is but how much qualification of the prospect was done beforehand? Was the dude having a bad day or was the rep just that bad on the call? I don't generally deal with reps so that part of things I can't really speak towards. Whenever I've been in a sales conversation where I sensed tension amongst the two sides, I try to interject some humor or something to keep things cool. 
inboundsalesrep
Politicker
0
SDR
It was qualified and it could have been either honestly. Also, I am not really involved in the calls other than a small intro the reps do not like me interrupting mid meeting
Kinonez
Celebrated Contributor
1
War Room Enthusiast
Always apologies and assure no one will contact them again. I'd also have a one on one with the rep to recapping the conversation and ask what went well and was could have gone better!
Mr.Pickles
Arsonist
1
Sr. Customer Success Manager
Flow with Acknowledgement + Empathy and Reassurement (AER). When it comes to discovery calls is not about selling is more about having a real-time conversation in which you want to get to know someone - focus on active listening + open-ended relevant questions 
GDO
Politicker
1
BDM
just be professional. Ask why questions. If it was the rep, maybe there is another rep that could be a good fit.
CaneWolf
Politicker
0
Call me what you want, just sign the damn contract
Move on. These things happen.
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