I used to be in an account management role where over time, I had the mobile numbers of most of my clients. I would always be careful about using them, but as you are an AM, you do get opportunities to provide value over text - and it really works when chasing contracts!
As I have now moved to a predominantly new business patch, I'm not so sure about how it would be perceived if I ask for my prospects number so we can keep in touch during the process. From my point of view, this should be valuable for them - if they do want to move forward, this would provide a filter through their email so we can move on time. If they don't want to move forward, they can, as always, just let me know we should put a pause on us pursuing this and I won't bother them.
Do people generally do that?
17 comments