callmesalesdaddy

Account Manager

Do you text a prospects?

This may very well across industries and market segments (SMB vs Enterprise) but do you text prospects during the sales process?

The reason I ask is my sales leader has been asking us me to text a prospect for status updates on where they are at with an agreement (context: they haven't been responsive last week when the last meeting they agreed to move forward).. I personally feel like that's an overstep given the prospect is usually very responsive to emails and meetings have been conducted via zoom & teams versus adhoc calls.

The prospect is a global tech manufacturing firm and the deal is rather complex. In my personal opinion, I would only feel comfortable texting if permission was given. If a seller was texting me, I'd be put off unless we discussed this.

How do you approach texting in a sales process?

do you text prospects during sales process?

Attached poll

yes no in rare circumstances

*Voting in this poll no longer yields commission.

🤷‍♂ Poll

👍 Sales Process

😎 Sales Skills

17

22 comments

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CuriousFox

WR Officer

11

🦊

I do not text or contact their cell phones unless I've been given permission. I build the trust/relationship first.

RandyLahey

Politicker

4

Account Executive

This is really the only answer needed to this question. Well put

braintank

Politicker

3

Enterprise Account Executive

100%
I always ask "whats the best way to get in touch with you?" and ask for the mobile. If they provide it I'll usually shoot a quick text and say "Hi it's @braintank , hope you don't mind the text!"

jefe

Arsonist

1

🍁

This post could have had the comments closed right after this comment.
It's the only way.

oldcloser

Arsonist

3

💀

I would hope at that point to have discovered their preferred method of communication.

callmesalesdaddy

Contributor

2

Account Manager

Email was their preferred method from the start of the process

oldcloser

Arsonist

2

💀

Then I’d be dialing. If you’re not feeling text, call. It’s a room reading thing.

Sunbunny31

Politicker

2

Sr Sales Executive 🐰

Exactly - even to the point of asking if texting will be ok in certain circumstances.

Beans

Big Shot

3

Enterprise Account Executive

Ask for permission.
Never EVER do this cold, no matter what zoomer SDR influencers on LI say.

FoodForSales

Politicker

1

AE

I will call a prospect, but generally not text unless that is the way they want to communicate

1

Retired Sales Professional

Call the prospect!

pirate

Big Shot

1

🦜☠️ Account Executive

Sometimes yes because they don't know who's calling and not that many reps text but just work numbers I find

GDO

Politicker

1

BDM

I use every possible medium. Thus also text/whatsapp

braintank

Politicker

1

Enterprise Account Executive

Selling to security and IT folk I find it's easier to get quick answers or arrange a longer conversation via text vs email

TommyShelby

Good Citizen

0

Account Exec

Always ask for permission. Some execs in my org are encouraging us to do cold outreach via ms Teams (when other orgs allow for it). Mixed feelings on that one as well.

HappyGilmore

Politicker

0

Account Executive

Usually if I have permission I will. If I don't have permission it's also probably a sign I don't have the best relationship with my prospect at that stage.

Kosta_Konfucius

Politicker

0

Sales Rep

With a relationship yes

Pachacuti

Politicker

0

They call me Daddy, Sales Daddy

Only when they ask me to or have texted me first.

Justatitle

Big Shot

0

Account Executive

FWIW I only text them when I am deeper in negotiations with them and it has never backfired on me, until it does

FinanceEngineer

Politicker

0

Sr Director, sales and partnerships

I only text them if I have a relationship with them and ask them first if it is Ok

Grow

Valued Contributor

0

Enterprise Account Executive

If you aren’t texting your prospects - good luck on those deals because your competitors are 😂

0

Enterprise Customer Success Executive

Interesting to see that over half the team uses text 📱 Good to know that this format works!

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