BmajoR
Arsonist
5
Account Executive
I lump both together in the first call. 10-15 spent on disco then product demo and disco keeps going throughout the call.
jefe
Arsonist
4
๐Ÿ
Disco first. ALWAYS.
CuriousFox
WR Officer
2
๐ŸฆŠ
Seriously. Never a slide deck.
oldcloser
Arsonist
3
๐Ÿ’€
Yes, questions, yes, but no interrogations, no bright lights, no water boarding. Just well thought out questions. Dig dig dig. You'll know you've done it right when you get that thing... that audible gasp... that comes right before the true confession of pain. You've convinced them that YOU are worthy of the truth. Then, thank them for their transparency.
You get the gasp, you've earned the right to solve it.
SaaSyBee
Politicker
2
Founder
I mainly ask questions and then (probably less subtly than I think I am) I tie pains back to solutions.
Kosta_Konfucius
Politicker
2
Sales Rep
Intros- Clients Current State- Future State- What needs to be done to get there- Client Story- Set next steps
Sunbunny31
Politicker
2
Sr Sales Executive ๐Ÿฐ
If you're not asking questions, you're going to be wondering why you didn't get the sale.
Q&A and a pitch that responds to the problems they have that you solve, but that you wouldn't know about if you didn't ask.
kneehigh
Politicker
2
Senior Enterprise AE
Depends but first call I only just do q&a but Iโ€™m in enterprise sales and the sales cycle is 9-12 months. Key in good discovery calls is to get current situation, future โ€œideal situationโ€ they are looking for and get them to pull out all the reasons/roadblocks why they canโ€™t get thereโ€ฆthen the usual sales101 question BANT etc and schedule a demo with the key people if you have enough pain points to address with your solution
antiASKHOLE
Tycoon
1
Bravado's Resident Asshole
I mean, it's a mixture of both honestly.
coletrain
Politicker
1
Account Executive
Should mostly be Q&A IMO with some light pitch throughout
FinanceEngineer
Politicker
1
Sr Director, sales and partnerships
You do bothโ€ฆ
Diablo
Politicker
1
Sr. AE
Purely disco to understand the why's
Pachacuti
Politicker
1
They call me Daddy, Sales Daddy
Iโ€™m fortunate that when people engage my company we all basically know what itโ€™s all about. So the agenda is mostly Q&A.

But if you do a good initial outreach, then itโ€™s going to be a Q&A session anyway. I only pitch when we know a lot about the customer.
SoccerandSales
Big Shot
1
Account Executive
A little of both is typically necessary
Justatitle
Big Shot
1
Account Executive
Truly I try to let them do most of the talking with finding pain and asking questions about the problems the pain causes. That's when people start to trust you and all that jazz, usually when you get there it's really easy to show how you can ease the pain (or say it's on the roadmap)
kittychachas
Valued Contributor
1
VP/Director of Sales
Walk through a deck with them and ask them questions while presenting. Itโ€™s a conversation to see if itโ€™s a mutually good fit instead of pure discovery or pure pitching.

Enterprise SaaS. We have a niche product in a niche industry.
pirate
Big Shot
0
๐Ÿฆœโ˜ ๏ธ Account Executive
Discovery
GDO
Politicker
0
BDM
How can you pitch unless you know the prospect and their pains
Beans
Big Shot
0
Enterprise Account Executive
Can't pitch til you know what problem you're solving.
Pitch call 2.
saaskicker
Celebrated Contributor
0
Enterprise AE
What is your desired outcome after your first call? This should dictate the agenda and flow of your initial discovery.
11

In person meeting

Question
13
5

First introduction meeting with prospect

Question
13
14

Asking budget during first meeting

Question
13