Monster
How do you respectfully tell a prospect interested in buying your product/service that they are not qualified to do so?
14
Plainly.
โI donโt want to waste anyoneโs time and based on our discussion so far, I donโt feel our solution is a good fit because of XYZ (be it price, timeline, implementation, functionality, integrations, etc).โ
โI donโt want to waste anyoneโs time and based on our discussion so far, I donโt feel our solution is a good fit because of XYZ (be it price, timeline, implementation, functionality, integrations, etc).โ
This is perfect. Not every company is a fit (though some may become good candidates later on). Itโs a crucial skill to have to be able to gracefully cut customers loose.
Love this. Simple but effective. Thanks,@CadenceCombat!
same
wow, solid question. my go to would be:
John, thanks for taking the time to connect with me. I want to make sure I respect your time, and it sounds like our solution is not a good fit.
Is there a moment in your roadmap that you anticipate XYZ to happen?
That being said... we would love to discuss this once XYZ is resolved.
John, thanks for taking the time to connect with me. I want to make sure I respect your time, and it sounds like our solution is not a good fit.
Is there a moment in your roadmap that you anticipate XYZ to happen?
That being said... we would love to discuss this once XYZ is resolved.
yeah this is a good skill to have tbh.
we deal with this alot. I would have 2 - 3 reasons ready to go.
1. price: have a starting package that is too high for groups of a certain size. (but you have to be ready to take them on if they decide they want to pay it)
2. tell them you have a volume floor. "we are only able to take on customers that have X amount of volume. this is based on our resources that we have available to make sure you experience is a good one."
3. functionality based:
" we really are the best fit for companies looking to use the full suite, and not just a portion. i feel like your best case would be to only utilize part of the product. I would suggest looking at XYZ companies.
we deal with this alot. I would have 2 - 3 reasons ready to go.
1. price: have a starting package that is too high for groups of a certain size. (but you have to be ready to take them on if they decide they want to pay it)
2. tell them you have a volume floor. "we are only able to take on customers that have X amount of volume. this is based on our resources that we have available to make sure you experience is a good one."
3. functionality based:
" we really are the best fit for companies looking to use the full suite, and not just a portion. i feel like your best case would be to only utilize part of the product. I would suggest looking at XYZ companies.
I do this all the time lol.
My go to is giving the price and letting them disqualify themselves.
โHey xxxx, our typical minimum is $50,000. Happy to continue the conversation if that works for you, but I want to be mindful of your time. If thatโs an issue, no hard feelings, I have someone I can refer you over to.โ
Do NOT ghost. Thatโs a bad look.
Iโve had customers who disqualified themselves for one product but came back for another bc they appreciated the transparency.
My go to is giving the price and letting them disqualify themselves.
โHey xxxx, our typical minimum is $50,000. Happy to continue the conversation if that works for you, but I want to be mindful of your time. If thatโs an issue, no hard feelings, I have someone I can refer you over to.โ
Do NOT ghost. Thatโs a bad look.
Iโve had customers who disqualified themselves for one product but came back for another bc they appreciated the transparency.
I like this very much.
Like a Manager cant buy it, since it needs VP/CFO approval or its a bad fit with the product
I would just spell out the requirements to do business. If they aren't large enough, I would just say something along the lines of you're growing quickly but it wouldn't make sense to implement x solution for your business until you reach x,y,z.
Radical Candor "Based on our conversations it seems that we are not the best fit for you based on xyz reason, given that I'd recommend you check out these companies as they might be a better fit for you."
I always speak straight to the point. Not all solutions are for everyone and the prospects know that when they start to evaluate.
ghost them
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