B
B

btiz

Restaurant General Manager

Contributor

Looking for advice

looking for some professional advice. I want to move into a Customer Success Role from Hospitality management. I am having a hard time due to some what lack of experience on my resume. How can I break through?! Are there any course I could take online? HELP!
❤️ Bravado Community
🎯 Career Development
💽 CRM
12

14 comments

Sort by:
DungeonsNDemos
Big Shot
4
Rolling 20's all day
I would start by speaking with a few CSMs and really getting their perspective on what will work to become one.
CuriousFox
WR Officer
3
🦊
The best way to learn is to shadow.
Sunbunny31
Politicker
1
Sr Sales Executive 🐰
It would be interesting to hear stories from CSMs about where they started and how they got to where they are. I'm sure not all of them began as BDRs.
Sunbunny31
Politicker
2
Sr Sales Executive 🐰
Why do you want to become a CSM? What about what you're doing now relates to that role? You have people management skills now, as well as working with multiple vendors. Equate that to a CSM role and explain how you can build upon that framework and experience to be a really good CSM.
AnchorPoint
Politicker
1
Business Coach
Express your willing to learn and enthusiasm for the role. Attitude is 85% of success. Show up early, stay late, and always do whatever it takes to get the job done.
Diablo
Politicker
1
Sr. AE
There are many courses but I am not sure if they can help you land a job. I would start networking to see what other CSMs are doing and relate to my goals if this is something I want to do. That’s the first step.
MeowMeow
Politicker
1
Senior Enterprise Account Executive
I went from hospitality management to the tech world as a CSM, CSM Manager, VP of CSM, Sales, Sales Director, VP of Sales, to Senior Enterprise Account Executive. If I could do it, you can do this. PM if you want to chat. 👍🏼
FinanceEngineer
Politicker
0
Sr Director, sales and partnerships
Embellish what you are doing or directly relate it to was a CSM would do in their day to day.
Kosta_Konfucius
Politicker
0
Sales Rep
Maybe look at some online certs for CSMs and prospect into the roles
tightlines
Politicker
0
Account Executive
Agreed with DND, chat some up!
Gasty
Notable Contributor
0
War Room Community Manager
@btiz: Have you thought about penciling down a particular industry as well, like SaaS or eCommerce?
TheEnglishMajor
Opinionated
0
Account Executive
A good tip is to find CS job reqs for company's and look at the section around who they are looking for. Be able to tie a story that showcases that trait.

I went from the restaurant industry into sales by accident, but I've realized it's such a natural fit to go from the hospitality industry to any GTM function. It's people skills and listening. Happy to chat if you send me a DM!
ThatNewAE
Big Shot
0
Account Executive - Mid enterprise
Talk to some CSMs and understand what it is that you lack in terms of skillset. Get that skillset through courses for now - and then start taking the objection of "oh you don't have experience" by telling "Hey, this is what I did to get the knowledge for now. I'll learn more once I land the right job".
jefe
Arsonist
0
🍁
I've heard something called CS in Focus, not sure if it'll help but could be worth checking out.

Related posts

11

Multi-Employer Sales - looking for advice

Question
🧠
📳
🤑
9
10

Looking for advice…

Question
🔐 Cybersecurity
18
Bravado is a community of trusted sales professionals endorsed by their customers.
Apple Store logo
Products
The War Room Jobs Salary Guide Tech Sales U
Company
About Us How It Works Blog Bug Bounty
Contact
Press Careers
© 2024 Bravado Inc. All rights reserved.
Privacy Policy Legal and Privacy Center Sales Jobs
If you are hired as a contract sales rep by a Bravado customer, we may ask you to prove access to the employee email account provided to you by that customer. This data will be shared with customers to track your sales productivity; customers can use this data to confirm you meet the minimum activity requirements to pay out your ramp stipend and commission.