Hello :) My new job uses hubspot and basically uses it to conduct EVERYTHING. It's becoming problematic for me for the following reasons:
1. All outbound activity must be put in HS. We use aircall to dial, and sometimes it registers the calls as "answered" when no one actually answers/you get a voice mail. I have to manually change every single call that has this input --> a ton of time wasted as it doesn't immediately register the calls on HS
2. My activity is tracked through "tasks" associated with HS. This system is a disaster - basically, I'm assigned 5 companies a week. I created a sequence but it doesn't filter by company. So, when I'm doing calls, the tasks don't sort by company so one minute I'm dialing xyz from Pepsi and next xyz from Wendy's (TLDR causing me a mess with understanding org structure at a glance)
3. All inbound comes through HS but a lot of times it is unqualified. I have to manually disqualify each lead and make a note on why they are unqualified
4. I have to enroll all inbound leads into a sequence which is created for me by marketing. But, as per usual - marketing sucks at sales and I would prefer to create the sequence and do outbound myself
5. We have an outbound support specialist who helps "enrich" my target accounts before I do outreach. However, half the time they are unqualified or are missing emails/have wrong numbers. As you guessed, I have to manually change it or disqualify
6. We haven't really dialed into the ICP yet - some of my target companies are subsidiaries of other companies (bad leads)
7. I am keeping a spreadsheet because the above is making it impossible for me to get accurate data at a glance. My manager, however, is encouraging me to get rid of it as everyone in the company uses HS
8. Not exactly related but figured I'd throw it out as I'm getting annoyed (if you couldn't tell!) - I didn't understand a process today and my manager told me I needed to "take more notes". URG.
I'm just trying to understand - is this CRM updating considered normal for a BDR at a Series A/B tech company? It's taking away hours of my outreach.
17 comments