Terrible Calls Mix

Wassup Fellas,

So, starting from the beginning of this month,I keep receiving enormous number of Non-Sales calls that have nothing to do with sales,the way that's impacting my conversion rate so badly, and that's mainly me and 4 other reps in my team who're still facing the same issue.

We're taking non sales calls like (billing,swap,...) occasionally however the percentage of em just never exceeded the average of 20 to 30% max of the overall call entries, but with that new routing situation they reached around 60 to 70%.

Main problem is if my overall conversion rate goes below 50% of my overall received calls by the end of the month, I won't be getting the full payout of my converted calls, as the more my sales multiplier goes down the more my payout goes down too,till reaching Zero percent and with that sh**routing problem I'm concerned of losing it all.

When I've referred back to the administration they confirmed that they have nothing to do with it, as the calls are being totally received on a random basis with no control over em from their side at all, and it's just a bad luck.

And the only way that routing is being managed is based on customers preferences on the IVR before getting to a sales rep when selecting the call reason, so I'm not sure if that's the case or not, but frankly I didn't buy it.

So, I'm just wondering if that's a normal scenario, and if I would just sit and watch hopefully the call mix might get better again in the following days to catch up with my target, or what else that can be done to find out the actual reason behind to get a better understanding.

And finally, for the SDR&BDR Fellas please LMK how the calls routing is being organized at your companies,and if there's away to get that problem fixed and if the mgmt just started to hate me and the other fellas:)

OR, that's just really a randomized calls routing based on customers selection and I'm just the unlucky guy here with that!

Happy to hear from you.

Much Appreciated,