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AutoRenews

Had a client fall into there auto renew DURING renewal discussions and at the end of it decided they don't want to renew but now are to late to non renew... I did not bring up the auto renew when it occurred as all buying signs pointed to yes until it got into hands of CFO who shut it down.


Not looking forward to the talk but any tips from the community?

๐Ÿ‘‘ Sales Strategy
๐Ÿ“ƒ Procurement
๐Ÿ˜ค Conflict Resolution
3
TheSolicitorGeneral
Politicker
+5
Small Market AE
Call them first thing in the AM to get things set straight. Better to let them know ASAP and see if you canโ€™t get someone from billing to help you out in giving them a refund or cancelling the invoice. Best to get in front of the issue ASAP
Justatitle
Politicker
+7
Senior AE
Itโ€™s not really on you. They signed an agreement with an auto renewal clause in it which is legally binding. Depends on if youโ€™re willing to burn the bridge or not.ย 
GDO
Politicker
+6
BDM
This si typically something you need your fireextinguisher (SM) for. I would try and work it out with billing. Having a client wanting to cancel and not being able is really bad for your word of mouth. People talk
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DBook , ย  Lenca , ย  EH20 ย  and 98 people voted