What are the more difficult objections you’ve faced while selling? And how did you over come said objections?
GeckobrandsSalesGuy
COMMON OBJECTIONS
2
Objection: "I've used your service and had a bad experience."
Response: "I'd love to hear what your hesitations with reevaluating are, as we take our client feedback as law when it comes to product updates I'm sure there's a possibility we've addressed your concerns. When are you free to discuss further?"
Response: "I'd love to hear what your hesitations with reevaluating are, as we take our client feedback as law when it comes to product updates I'm sure there's a possibility we've addressed your concerns. When are you free to discuss further?"
We use the LACE system:
Listen
Acknowledge
Contact (or Connect...idk they love their acronyms lol)
Engage
For example:
Objection: "we're all set, we're happy with our current broker/service/whatever"
L:
"that's great! If I was your broker/service/whatever, I'd want you to say the same thing about me.
A:
"However, many of my clients said the same thing when I first reached out to them. "
C:
"and after we had a chance to share (some ideas about 'x'), they were glad I reached out"
E:
"Does 'y' time work?"
Listen
Acknowledge
Contact (or Connect...idk they love their acronyms lol)
Engage
For example:
Objection: "we're all set, we're happy with our current broker/service/whatever"
L:
"that's great! If I was your broker/service/whatever, I'd want you to say the same thing about me.
A:
"However, many of my clients said the same thing when I first reached out to them. "
C:
"and after we had a chance to share (some ideas about 'x'), they were glad I reached out"
E:
"Does 'y' time work?"
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