cw95 profile picture
cw95 profile picture

cw95

Sales Development Lead

Politicker
Valued Contributor
Opinionated
+4

Reacting to a call back from a Prospect?

What do you do when a prospect randomly calls you back? I have been caught out a few times where a receptionist has asked for my mobile 'and i'll get them to call you back'...yeah yeah yeah, no you won't.


So you go about your day and randomly get a call thinking it's a scam or someone selling to you but you answer and they say 'Yeah hi I was left a message to call you back, it's X name?' but you simply can't recall who they are or when you rang them.


How do you react or what do you say to not sound rude?

🔎 Prospecting
📞 Cold Calling
6

14 comments

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Lumbergh
Politicker
2
Sr Account Exec
I always answer "this is NAME" for an unrecognized number.  Presumably your messaging is the same/similar enough [unless you have a broad portfolio and are pitching very different things to different personas]...thank them for callback and go into the standard pitch as you would have if they had picked up on the first ring
cw95
Politicker
0
Sales Development Lead
Yeah, true. I didn't think about just saying thanks and going into the pitch, nice! 
Salespreuner
Big Shot
0
Regional Sales Director
The perfect way
Chep
WR Officer
2
Bitcoin Adoption Specialist
Honestly I never answer the call back unless I have time to put the number into SalesLoft and check who the prospect is
cw95
Politicker
1
Sales Development Lead
Why? What if that prospect, next time you ring, is put off as you asked for a callback and ignored it? Would like to know how this tactic works if you then try to engage with them again!
Chep
WR Officer
2
Bitcoin Adoption Specialist
I usually never leave voicemails, but I will call the number back immediately if I did not have time to search them up in my CRM before they stopped calling back. I just like clarifying who the prospect is so I have their name, company, and relevance lined up. Too many times I've answered unprepared and the prospect gets annoyed.
cw95
Politicker
1
Sales Development Lead
Ah sorry I get you! I thought you meant you just don't bother with them haha! 
Chep
WR Officer
2
Bitcoin Adoption Specialist
No worries! Ignoring prospects who took the time to call you back is definitely not the move. Glad we cleared things up :)
funcoupons
WR Officer
1
👑
Same. I never answer a call if I don't know who it is. Nobody's going to be annoyed if you call them back in a few minutes, people do go to the bathroom and get other calls after all... 
Chep
WR Officer
1
Bitcoin Adoption Specialist
Exactly 🙏
Blackwargreymon
Politicker
1
MDR
Honestly I never answer the call back unless I have time to put the number into SalesLoft and check who the prospect is
Clashingsoulsspell
Politicker
1
ISR
Honestly I never answer the call back unless I have time to put the number into SalesLoft and check who the prospect is
CuriousFox
WR Officer
0
🦊
Don't answer the phone 🤷‍♀️
MR.StretchISR
Politicker
0
ISR
I always answer "this is NAME" for an unrecognized number. Presumably your messaging is the same/similar enough [unless you have a broad portfolio and are pitching very different things to different personas]...thank them for callback and go into the standard pitch as you would have if they had picked up on the first ring

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