eds

Salesy

Opinionated

Contributor

Fire Starter

How to handle "I'm not interested, thank you. I’m happy with what I have."

This is a very common objection, more like a brushoff.

I'm curious about different ways of handling that response.

I usually go with "that's ok, great to know you have something in place, what are you using?" and try to understand what they value in what they have, hoping to thread my value proposition from there.

🔎 Prospecting

📞 Cold Calling

😎 Sales Skills

37 comments

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paddy

WR Officer

Director of Business Development

"That's okay, you're kind of a dumbass anyway. Good luck with your stupid company. I'm going to fuck your wife haha" *hang up*

eds

Opinionated

Salesy

LMAO, been tempted tho

Mr.Pickles

Arsonist

Sr. Customer Success Manager

"kind of" xD

SaaSKicker1000

Politicker

AE II

Now this right here??? exactly what we need more of in sales

Beasthouse

Opinionated

Corporate trainer

everyday

Biznasty

Opinionated

Lead Business Development Manager

This made me lol

funcoupons

WR Officer

👑

A lot of good stuff (including a post from Sahil himself in this thread:

https://bravado.co/war-room/posts/how-do-you-handle-not-interested-right-of-the-bat

eds

Opinionated

Salesy

How did I miss this in the search, thanks!!

HappyGilmore

Politicker

Account Executive

If they sound like they aren't a complete dick, can always ask for contract end date. That way you can set a mark a month or 2/3 from that end date to reach back out.

eds

Opinionated

Salesy

solid

JC10X

Politicker

Senior Sales Manager

I agree with the way you'd handle it! Id just add what prompted you to sign up with x?

eds

Opinionated

Salesy

I like that addition, thanks!

JC10X

Politicker

Senior Sales Manager

For sure!

Telehealth_2the_Moon

Notable Contributor

Director of Business Development

I usually just say something about how it's great that they are happy with what they have, ask why they are happy, and then suggest they reach out if they want to "kick the tires to see what's out there" and make sure they are getting the most for money.

eds

Opinionated

Salesy

That's exactly it! just because you're good, doesn't mean you can't be better.

Telehealth_2the_Moon

Notable Contributor

Director of Business Development

Thank you and glad you agree! It seems like this approach takes all the pressure off of them and then you learn what they like, what they don't like, and most importantly when the contract ends. If it's a good call you can usually get them to agree to reconnect a certain amount of time before the contract is up to talk about pricing.

brotato

WR Lieutenant

Head of Sales

Belal share's this framework we've had success with called the Mic Drop method: https://www.linkedin.com/posts/belbatrawy_cold-call-worksheet-death-to-fluff-activity-6817112629031522304-0Vth

Beasthouse

Opinionated

Corporate trainer

@JC10X

JC10X

Politicker

Senior Sales Manager

Fireeee!!

Beasthouse

Opinionated

Corporate trainer

thats niceee thanks

uncorpse

Politicker

Sales Development

"You can always be happy but this might be an opportunity to see what's out there and cross-reference what you have"

eds

Opinionated

Salesy

Uhh I like that!

CharmingSalesGal

Politicker

Account Executive

Depending on the level of sass I'm feeling that day, I'll throw a "but what if you could do better?"

If I'm not feeling as much sass, I go with what you suggested and try to play nice with it. I've found tho that they usually hang up with this question.

eds

Opinionated

Salesy

hahaha

Beasthouse

Opinionated

Corporate trainer

i can see your sass from here hahah love that your blurred out photo still shows the hair toss

Incognito

WR Officer

Master of Disaster

I'm using that line from now on. Thanks!

Calico

Celebrated Contributor

Corporate Trainer

"I hope your current vendor is meeting all of your expectations. Would it be worth checking to see if we're worth having as a quick plan B in your back pocket?"

Blackwargreymon

Politicker

MDR

If they sound like they aren't a complete dick, can always ask for contract end date.

Beasthouse

Opinionated

Corporate trainer

thats fantastic! i love that you guys took the time to solve this challenge. if I could compete and win at the end of the contract what do you think the biggest differentiator would be?

Beasthouse

Opinionated

Corporate trainer

also thats not what your mom said last night! tell your dad I'm sorry

JustGonnaSendIt

Politicker

Burn Towns, Get Money

I like OP's approach to this. Here's another angle you may want to put in your toolbox.

Pivot / zoom out and ask about the process they used to bring that tool in. Ask what their process is to review tools and identify gaps.

If reasonable in terms of timeline (i.e. an annual / bi-annual process) participate to the extent you have resources to spend. Help them think thru what they're doing today, where they may be coming up short in terms of efficiency or capability, and draw up a business case around this (i.e. a case for change).

THEN position the ways in which your product solves this / delivers value (and some carefully placed FUD) and ask if there's an opportunity to throw your hat in the ring next time they bid the work or review the contract.

Then you have a point in time to work backwards from in building your proposal and fleshing out the case for change.

Not easy work, but the biggest deal of my career started with this exact response and turned into ousting a 20+ year incumbent solution for mine ~18 months later.

JuicyKlay

Celebrated Contributor

I’d say “that’s what most of my clients said before switching to me”

friendlyginge

Politicker

Account Executive

I just ask if they know when the renewal is. If they don’t know they may not be the right person anyway. If they do know, I tell them that I’d like to make a note to reach back out closer to that time for consideration. They usually give me a date and if they seem friendly and willing to talk more, I ask if we can set something up just to compare so I can show them how similar organizations are doing “enter value prop” today

WifeStealsMyBoxers

Good Citizen

Account Executive

I like a variation of what you mention, but then once you find out what they're using you ask, "What do you love about it?" But the trick is this - actually want to know what they love. I've noticed that this gets some form of, "I love X, but of course nothing is perfect." And then you get to ask what isn't perfect.

deathsalesman

Good Citizen

Account Executive

This would be highly industry dependent but what I do is explain to them that its not an either/or proposition and almost all of our clients in their space use us on a complimentary basis with their existing vendor set up.

MR.StretchISR

Politicker

ISR

Never going back to the office. Remote forever!

Clashingsoulsspell

Politicker

ISR

Never again. Remote for life.

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eds

How to handle "I'm not interested, thank you. I’m happy with what I have."

37 comments

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