Had a couple of discovery calls and figured that they were looking for something that we clearly didn't offer. I also knew that some of these feature requests weren't going to be built in a the next few months.
I sent them over to a competitor that claimed to do almost exactly what they were looking for and they signed a quarterly agreement with them.
Today, they reached out to us, appreciated the honesty and said they'd like to give us a chance since there were many gaps in the competitor's tool.
How often have y'all pointed prospects in the opposite direction?