Maximas

Senior Sales Executive

WFH BUMMER

Hey Savs,

So,still having some back and forth with my manager who wanna get me back to office for disconnected calls, whom I gave my word for not disconnecting calls proactively again, unless the customers are doing it from their side directly:)

He seems to take my word on this which is fine,however I'm still facing another challenge here for another portion of calls I'm losing connection with prospects during em,I just thought it was just a normal lack of coverage where the customers at, however my manager said that most probably it was due to a poor internet connection I have ,and it wouldn't be totally approved to settle as a WFH rep unless, that issue is being resolved completely too.

The minimum required speed to take calls at my company is 10mbps, mine is up 20mbps, so I'm not really sure whether it's actually my internet or not.

So,just wanna ask you what do you think the case could be ,and what do you consider as a minimal acceptable internet speed to maintain a suitable working environment from home same as being in the workplace and keeping an excellent internet reception that wouldn't impact my calls flow!

And finally,does your company pay for your home internet to see whether it's reasonable to ask for an allowance for my used home internet paid subscription or not!

Thanks Fellas,

📞 Cold Calling

🧢 Sales Management

10

33 comments

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oldcloser

Arsonist

10

💀

This is an easy one. 6 steps:

1. Get hardwired
2. Run speedtest.net
3. If its fast enough, send him a screenshot.
4. If its not fast enough, send him the attached screenshot.
5. If he accuses you of altering your speed test. Tell him he's insulted you by questioning your integrity. And now you're forced to consider other employment opportunities.
6. Find other employment opportunities.

FinanceEngineer

Politicker

5

Sr Director, sales and partnerships

Don’t use fake numbers. If your connection sucks, and is causing issues, you have 2 options:

1. Fix the connection
2. Go into the office

This is going to be the same problem wherever you go.

CRAG112

Valued Contributor

3

Account Executive

Your download is fast as fuck, but my upload pwns you

Maximas

Tycoon

0

Senior Sales Executive

Yeah, damn fast:)

oldcloser

Arsonist

1

💀

You’re on fiber?

Maximas

Tycoon

0

Senior Sales Executive

Much appreciated closer, good one.

Cordray

Opinionated

6

Account Executive

Sales Orgs are notoriously cheap when it comes to telco solutions. 20 Mbps is more than plenty, especially when VOIP bandwidth minimums are usually measured in kbps, so it’s more likely that your team has a cheap vendor and disconnected calls/outages are going to happen. They could track and report on which side of the call disconnects depending on the solution they have, but likely would rather just use it as an excuse to bring people back into the office.

I wouldn’t expect much of a credit though. If working from the office is an option, they’re not required to, it’s more of a cost to you at that point for the benefits of working from home.

Like others have stated, hardwire your computer, limit other devices from using your network during working hours and you’ve really done all that you can do.

oldcloser

Arsonist

0

💀

Wisdom right here.

Maximas

Tycoon

-1

Senior Sales Executive

That was pretty helpful,TYSM.

Pachacuti

Politicker

4

They call me Daddy, Sales Daddy

Your company is not going to pay for your internet when they’d rather you come into the office.

And you might be best off going into an office if it means protecting your job, at least in the short term. Justify the disconnect rates on their terms and then see about working from home more often.

oldcloser

Arsonist

5

💀

an actual serious answer and decent piece of advise.

Maximas

Tycoon

-1

Senior Sales Executive

Certainly.

Maximas

Tycoon

1

Senior Sales Executive

TYSM sir, appreciate it.

CRAG112

Valued Contributor

4

Account Executive

Also, please troubleshoot effectively. And don't forget to use CMD prompt to ping IP's

https://www.dialpad.com/blog/dropped-calls/

oldcloser

Arsonist

1

💀

@CRAG112getting all up the the command window. Now we know who needs a GUI and who doesn't. #Respect

Maximas

Tycoon

-1

Senior Sales Executive

Will do, thanks again.

Kosta_Konfucius

Politicker

4

Sales Rep

Seems like you got some great advice, curious if you would prefer to go to the office for the better internet connection

Maximas

Tycoon

0

Senior Sales Executive

Nah, home sweet home homie:)

CRAG112

Valued Contributor

3

Account Executive

You need an ethernet connection to your computer direct from your router.

Or.

You need a better Wireless card/USB.

Go online right now.
https://www.speedtest.net/apps/desktop

Tell us what the Up and the Down is.

300/350 baby. 7MS ping. Pwning bitches all day.
I don't even have the high speed internet.

Maximas

Tycoon

-1

Senior Sales Executive

Sure thing.

pirate

Big Shot

2

🦜☠️ Account Executive

I am WFH and even though my connection is pretty slow, it is very stable with calls. But would be careful with the manager... you never know what games they are playing. Proactively disconnecting calls? :D

Maximas

Tycoon

0

Senior Sales Executive

😂
I mean after the cov is over WO waiting for em to disconnect on their end, lol.

pirate

Big Shot

1

🦜☠️ Account Executive

Seems like an odd reasoning from your manager anyway :D

CPTAmerica

Opinionated

2

President/CRO

consistency of your network is going to matter more than speed. Don't use wifi, check your latency, make sure you don't have a lot of other devices on your network when you're working.

Maximas

Tycoon

-1

Senior Sales Executive

Appreciate the tip, thanks brother!

oldcloser

Arsonist

2

💀

Side note to all of this. If I ever get a new microwave, I know where I'm going for setup instructions.

Maximas

Tycoon

0

Senior Sales Executive

Yeah I know, it's just a bit weird as I've been WAH for +3 years and I barely faced this issue until very recently.
Wondering if the provider's coverage went down when it's supposed to be enhanced by time.😅😇

Revenue_Rambo

Politicker

1

Director, Revenue Enablement

Why wouldn’t you just pay the extra $20/ month and get faster internet?!? Even if it was $50 more just do it.

Your options are cheap out on internet, or go to the office.

Maximas

Tycoon

0

Senior Sales Executive

Well, I believe it's more into a quality than quantity bummer, my current speed is up to 30mbps and reaches around 20mbps max when running speed test.
That's why, I'm thinking of switching to fiber instead, for a better service stability as the speed itself might not be the case!

Revenue_Rambo

Politicker

1

Director, Revenue Enablement

Yeah you gotta do it. My company doesn’t have documented minimum requirements but I’ve been running 1GB for years now. Would upgrade to Xfinity 10GB if it was available in my area

oldcloser

Arsonist

2

💀

Maxxy, if you've got a fiber option and are willing to pay for it, that should solve most. But getting hardwired is the first step. Good luck, homie.

Maximas

Tycoon

0

Senior Sales Executive

🤞👍

RandyLahey

Politicker

0

Account Manager

What do your employment options look like in the area? This seems a little silly on their part.

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