Captain_Q

Sr. Account Executive

Call Recording Feedback

I have been a team lead for a number of years and one of my favorite/most beneficial team trainings is to listen to eachothers call recordings and get feedback.

Throughout the quarter we each write down a few "good" calls and a few "bad" calls. Then we all get together and listen to a couple from each category and give eachother feedback. What could I have done better? Could I have overcome that objection? Did I drive for 3 "nos" etc.

Does anyone eles do this?

Do you listen to your call recordings as a team?

Attached poll

Yes No

*Voting in this poll no longer yields commission.

👑 Sales Strategy

🧢 Sales Management

😎 Sales Skills

9 comments

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CoorsKing

WR Officer

Retired King of the Coors Knights

That is actually really interesting. I would love to hear my co-workers feedback on my negotiations, demos, etc.

Captain_Q

Arsonist

Sr. Account Executive

@BigMeech It's extremely helpful!

wHaTyAgOtCoOkInG

Catalyst

Solution Consultant

Many people think when they buy a tool that has some sort of call recording it will lead to a utopia of p2p or self coaching. Sadly, unless its driven by execs its seldom followed up on.

Captain_Q

Arsonist

Sr. Account Executive

I also find that it's received better when it's coming from teammates and not management. Also, when it's interactive, not just management pulling random calls and then just critiquing them.

wHaTyAgOtCoOkInG

Catalyst

Solution Consultant

100%

Tres_Comas

Politicker

Account Executive

I couldn't agree more. A product like Gong or Chorus should be something every organization invests in. It helps with ramping, when a new product is released it gives the ability to learn from others, marketing uses it to tweak their messaging based on what they hear in calls. I think it's maybe the most important tool a sales team can have.

Savagedoge

Tycoon

Account Executive

This is extremely helpful. I’ve seen some folks listen and coach each other on different themes of calls each week. Like, calls where competitors were happened, calls with competitor mentions + no next steps set up and so on.

Smithy

Politicker

Director of Sales

It’s by far the most useful thing for a team lead or sales manager to do

Cyberjarre

Politicker

BDR

I heard its a lot of work each week for little pay off

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Captain_Q

Call Recording Feedback

Do you listen to your call recordings as a team?

9 comments

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