Wow, so yeah my company just announced they'd basically be recorded all of our calls in a super creepy sort of way. I'm all about analytics and replicatable data, but this goes to the level of pure insanity (and honestly I don't believe for a second you'll get meaningful actions from the data).
"Record, transcribe and analyze every customer call and meeting, from lead to opportunity, customer to upsell. Your relationship doesn’t end when the deal closes. It’s just getting started.
Conversational intelligence delivers an unfiltered lens into the state of your buyers and customers. It’s rich data that when combined with full-lifecycle activity capture and robust machine learning, enriches every element of your business – forecasts, reporting, product roadmaps, marketing campaigns, competitive positioning and more."
My question to the war rooms is Have you ever had your company implement this product? And if so, is it time to run? (PS - I'm not a biz dev rep. I'm an Enterprise Account Exec - 6 figure base, over 200k OTE)