Need feedback from AEs, please!!!

Hey War Room, specifically AEs that are new to the AE role or AEs that are struggling to close demos and hit quota, need your advice.


DISCLAIMER: This is not a way for me to smoothly plug in/promote my product.


I launched a sales demo course for AEs a few weeks ago teaching AEs how to close 50+% of their sales demos MoM (I promise this is NOT a shameless plug). I made a few early assumptions + some market research and went through round #2 of market research.


My initial market research:


1. Target audience/user: AEs struggling to increase their demo win rate and hit quota.


2. Based on market research: They'd be willing to pay up $300 to get access to the sales course. They also said they'd pay a yearly recurring.


So I made the course $297/year as a yearly subscription which includes on-demand video content, downloadable scripts, access to a private inner circle ,updated content for life (you get the idea).


I made about 15 or so sales, but have a feeling things need to be iterated. The majority of the sales came from people that I spoke to already during my market research phase. So I'm starting to dig deeper and figure out why it's stalling.


Some new assumptions are:

  1. It's hard to get AEs to log into the course and take it at their own pace.
  2. It's a yearly subscription and that doesn't work.
  3. A digital course (even with downloadables, updated content etc) isn't valuable.
  4. Lack of perceived value - only $297
  5. Need more testimonials and reviews to show that it works
  6. Instead of the ICP being AE, it would be more valuable for AEs that recently graduated from an SDR position ( < 2 years ago) and/or AEs that are simply struggling to hit their demo win rates and quota
  7. AEs won't pay for this (even if they see the value), they'd only do it if their company paid for it


So my questions to you are:

  1. Do you feel that my new assumptions about the refined ICP are more aligned?
  2. What would prevent you (or similar AEs of the refined ICP) from purchasing a digital course that helps you close at least half of your sales demos?
  3. Do you find it more valuable/would you rather pay to have a sales demo coaching program that also includes on-demand content, etc instead of a digital course?
  4. What do you feel is the #1 challenge/area of improvement when it comes to 1:1 training with your sales manager around improving your sales demos? (e.g. not enough training, lack of clear and concise action items to improve, etc)
  5. Is $297/year to a very affordable cost or too expensive?
  6. Would you not pay for this, but would use it if your boss subsidized it?
  7. What would you pay for a sales demo coaching program that also included access to recorded content?


I know I'm asking a lot of questions and this will require some thoughtful responses so #1 if you are taking the time to read/respond, THANK YOU!!!


I really mean it when I say that your feedback is 100X more important and valuable than a new customer for me.


๐Ÿ˜Ž Sales Skills
๐Ÿ— Sales Enablement
๐ŸŽฏ Career Development
7
poweredbycaffeine
WR Lieutenant
7
โ˜•๏ธ
"I really mean it when I say that your feedback is 100X more important and valuable than a new customer for me."

Prove it: create a google form with a spot for the rep to provide their email address. Add the questions to the google form and offer to pay reps who complete the survey a gift card of some sort ($10 Amazon for example).

Here's are my $.02: Sell this as a sales training/enablement product to sales leaders and training teams. They can then proctor the course to their reps on a cadence/timeline that makes sense to them.
mistamor
Opinionated
1
VP of Sales
that's not a bad idea, thanks @poweredbycaffeineย 

"Sell this as a sales training/enablement product to sales leaders and training teams."ย 

1. So as a 1X cost? or yearly recurring?
2. As a digital product or sales coaching program?

poweredbycaffeine
WR Lieutenant
2
โ˜•๏ธ
1) Are you going to be publishing content that warrants an annual subscription model? Will there be something new that will follow a rep along their journey that sales managers and trainers can use?

2) That, to me, is the same. Training as a Service.
mistamor
Opinionated
0
VP of Sales
1) yep, that's the idea (new content). The content will be updated and refreshed along the way with iterations as well. But maybe it's more valuable to NOT charge a yrly subscription?

2) Digital product is more of a set it and "forget it" product where the content is recorded and it's more on auto pilot. The training as a service is way more hands on b/c it requires me to coach, etc .
poweredbycaffeine
WR Lieutenant
1
โ˜•๏ธ
Think about Peleton's standalone app (sold without the bike or tread). Nothing on that is live. It's all pre-recorded and updated regularly as live classes happen. The moment that a live class is played by one person on the standalone app, they have eclipsed their ROI metrics. This is paid on a subscription basis but is not hands-on by any Peloton instructor. It's Fitness as a Service and is the reason they are a leader.

That is the vision I'd take into what you are doing. However, you'll have a lot of folks to take on like JB Sales.
mistamor
Opinionated
0
VP of Sales
Interesting, did not know they did that. Isn't JB sales focused on prospecting/outbound training mostly?
poweredbycaffeine
WR Lieutenant
1
โ˜•๏ธ
JB has plenty of thought leadership content out there on closing, and I don't doubt he could do well in that corner of the market. However, if you can be unique and position yourself well, then you can do just fine.
ย 
Don't be a one-time fee, because people will never rebuy. I've never rebought Sandler, for example.

Any more advice and you'll need to send me an invoice address for my $250/hr fee ๐Ÿ˜Ž
mistamor
Opinionated
0
VP of Sales
How about a bottle of bean juice?
poweredbycaffeine
WR Lieutenant
1
โ˜•๏ธ
I brew my own, but let me know how far you get after this google form campaign.
DungeonsNDemos
Big Shot
2
Rolling 20's all day
AEs is such a broad position though. And many teams need to tailor their actual approach due to a million different factors dealing with their market and customers.
I'm not against sales trainings, but if you address ALL AE's, this will be either super generic, or it ends up not being helpful.
I'd agree with @poweredbycaffeine. Approach teams where you can tailor it, unless this is structured as very generic sales advice.
Or pick a niche!
Best of luck
mistamor
Opinionated
0
VP of Sales
@DungeonsNDemosย  thanks for this. Are you saying that it should be sub-niched to an AE in XYZ industry?ย 

The way I was thinking is, an AE that has <2years experience (a lot of new AEs from an original SDR role) that are purely focused on improving their sales demos. I won't be teaching outbound for example.ย 
DungeonsNDemos
Big Shot
0
Rolling 20's all day
You certainly could try a niche. But to that point, offering the training specifically for demo best practices and ways to improve your demo makes sense.ย 
It's just a bit different if those new AEs are selling to other sales people or if they sell to SMB/CIO/ect.
mistamor
Opinionated
0
VP of Sales
A lot of the principals, tactics, etc I teach is transferable to demos being done in diff industries. For example, tonality -- that isn't a skill just for 1 industry. I did a free coaching sesh with an AE on Monday and they sell to hospitality (an industry I'm unfamiliar with) butย  tweaked the shit out of his demo and he was stoaked.ย 
payton_pritchard
Executive
1
RSM
A lot of training and online courses are charged monthly -- For example A Cloud Guru memberships are monthly payments of $25-50ish. This may not make sense for you since it sounds like it's just one course instead of multiple options to work your way though.

For individuals the shorter commitment and lower upfront cost make drive an increase in sign-ups, and because it's monthly instead of annual I would expect more urgency to work through the course faster. this could potentially drive an increase in users and therefore testimonials for you but could cause a dip in in what you make per user if they're not staying for a full year.

It also sounds like you might be able to market this towards SDR's who are looking for a promotion as a way to help themselves stand out and demonstrate they're ready/actually be ready.
mistamor
Opinionated
0
VP of Sales
From the research I've done so far, lower end cost courses tend to see higher churn after 3 months. I'm not selling software so someone could just go through it and cancel.ย 

The only way this could make sense for an SDR is if the SDR is already being onboarded as an AE (I know this b/c I had a call with an SDR that recently became an AE). They also won't see the value of this since they'd need to be doing demos with real prospects to apply the stuff.

I also see some "high ticket" products out there charging upwards of $10K (1X fee, no recurring) and they provide real hands on training.

I do think it's more valuable to get hands on training over a pure digital course and if that hands-on training provided customers with access to content on demand as well, there's more value IMO.

In your opinion, do you think it's more realistic to pitch this to early stage AEs or founders/CEOs of companies to roll it out to their team?

Do you think it's better to provide a sales coaching program (live sessions etc) instead of just recorded course content?
payton_pritchard
Executive
0
RSM
Got it, that makes sense. Hard for me to say for sure -- if you're pitching to founder's/CEO's/sales leaders you might have more success since they're used to the higher price tag and you can get a whole team in one sale rather than a bunch of one-off's.

Recorded content scales much easier, but I'd imagine live sessions that are more hands on would allow you to charge more and personalize the experience to ensure success more.
mistamor
Opinionated
1
VP of Sales
yep, these are my assumptions as well. appreciate the feedback
Blackwargreymon
Politicker
1
MDR
A lot of training and online courses are charged monthly
Clashingsoulsspell
Politicker
1
ISR
AEs is such a broad position though. And many teams need to tailor their actual approach due to a million different factors dealing with their market and customers.
countingmyinterest
Politicker
0
Account Executive
Why don't you consider the John Barrows approach? He charges companies for sales training and there's usually a learning and development budget for sales leaders.ย 



Target companies that use Gong, LI, ZoomInfo, Outreach - you know they will invest in their sales reps' growth.ย 

Seems like you've niched down your target to AE's who were just recently promoted as BDR's <2 years.ย 

$297 isn't an impulse purchase for me and I'd have to think about what utility I'm getting from it. Is it highly tailored to MY business segment (SMB/MM)? What experience do you have?ย 

For me - $297 isn't worth it because my company has a lot of resources that they invest in our training.ย 
mistamor
Opinionated
0
VP of Sales
SUPER helpful feedback @countingmyinterestย 

My initial gut check regarding reaching out to Gong and Zoominfo is they already have a ton of resources and training for their AEs (I know for a fact that ZoomInfo has).

$297 / yr is def not an impulse. (side note, I've raised the price to $450/year).

It's more for SMB-Mid Market , but I don't write that in my copy b/c a lot of the strategies / advice is transferrable into the Enterprise side.

I'm noticing (based on research and convos) that AEs wouldn't spend that much for themselves, but would use it if their companies pay for it.

Are you a newish AE or super seasoned?
countingmyinterest
Politicker
0
Account Executive
I'd target the same companies that employ SPIN/Sandler consultants to teach their sales companies if I were you.ย 

You should def write biz segment in your copy so it'll voluntarily filter out people who are not in your ICP.ย 

I'm a new-ish AE (<1 year closing experience) but have started some companies before and negotiated partnerships before. The AE's that buy the product with their own money are the ones who would probably value it the most imo.ย 
CuriousFox
WR Officer
0
๐ŸฆŠ
Hope you found what you needed.
MR.StretchISR
Politicker
0
ISR
"I really mean it when I say that your feedback is 100X more important and valuable than a new customer for me."
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